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Lead and operate the Consulting Service Track for the Claude platform: manage intake, size requests (Small/Medium/Large), allocate and track monthly consulting hours, deliver or oversee advisory engagements (from office-hours help to multi-session PoCs), coordinate with AI and Security Architects, escalate scope or production changes, and report consumption and value to governance and executive stakeholders.

Provide presales solution architecture for digital workplace services across an assigned client base: produce technical inputs for bids, proposals and RFP responses; design solutions; estimate costs/resources; demo Unisys solutions; support implementation reviews and resolve technical issues; collaborate with sales and stakeholders to improve solutions and service delivery.

The role involves creating and maintaining knowledge articles, promoting knowledge sharing, ensuring accuracy, driving tool adoption, and analyzing usage trends.

The M365 Architect provides consulting to clients, identifies opportunities, leads investigations of business challenges, and collaborates with internal teams for client-focused solutions.

The Knowledge Analyst is responsible for creating and maintaining knowledge articles, promoting knowledge sharing, ensuring knowledge base accuracy, driving adoption of management tools, and analyzing usage trends.

Own the end-to-end Problem Management process using ITIL practices: prevent incidents through trend analysis, lead RCA and known-error/workaround management, drive continuous improvement, manage problem backlogs and metrics, and coordinate with stakeholders and resolver teams to improve service stability.

Responsible for providing first-line technical support for end users, managing incidents and service requests, ensuring effective communication, and achieving SLA compliance. Requires proficiency in English and German.

The Knowledge Analyst is responsible for creating and maintaining knowledge articles, promoting knowledge sharing, ensuring accuracy of the knowledge base, driving adoption of tools, and analyzing usage trends.

Responsibilities include creating and maintaining knowledge articles, promoting knowledge sharing, ensuring knowledge base accuracy, and analyzing usage trends.

The Microsoft 365 Consultant will lead implementation and migration projects, customize solutions for clients, and maintain system performance while collaborating with teams to integrate Microsoft 365 with existing infrastructures.