What success looks like in this role:
We are looking for a proactive and analytical Problem Manager who will take full ownership of the end‑to‑end Problem Management process. In this role, you will prevent incidents before they occur, drive root‑cause resolution, and strengthen overall service stability. Dutch language skills are required to support client interactions.
Accountable for end‑to‑end Problem Management, driving proactive prevention, root cause resolution, and continuous service improvement.
Lead proactive Problem Management, using trend analysis, event data, and service insights to prevent incidents before they occur.
Provide end‑to‑end ownership of the Problem lifecycle, ensuring governance, prioritization, and control in line with ITIL best practices.
Drive Root Cause Analysis (RCA) and ensure preventative actions are defined, tracked, and embedded into service operations.
Shape and continuously improve the Problem Management process, influencing stakeholders and resolver teams to increase maturity.
Oversee Problem backlogs and performance metrics, proactively managing risks to resolution timelines.
Develop and implement long‑term, sustainable solutions, including known errors and workaround management where required.
Actively contribute to Problem Review Boards, providing clear insight into risk, trends, and systemic weaknesses.
Ensure Problems are fully resolved, accurately documented, and closed with a focus on service stability and continual service improvement.
In addition to these core responsibilities, the role may assume related duties as needed to support service operations:
Oversees, facilitates, and administers ITIL-based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request, and change management, with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.
You will be successful in this role if you have:
BA/BS degree and 4-6 years of relevant experience OR equivalent combination of education and experience
Experience in ITIL Problem Management with proven ability to manage the full Problem lifecycle
Strong analytical and troubleshooting skills, able to interpret trends and identify systemic issues
Excellent communication and stakeholder management, with the ability to influence resolver groups and collaborate across global teams
Proficiency with ITSM tools and reporting, including experience with platforms such as ServiceNow and the ability to interpret operational metrics
What do we offer?
Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Private Health Insurance - Premium Package provided for all Unisys associates after 6 months of tenure
Home office allowance
Last and foremost, a great team, as well as a lot of learning and training opportunities
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- Dutch language skills for client interactions
- BA/BS degree or equivalent combination of education and experience (4-6 years relevant experience)
- Experience in ITIL Problem Management and full Problem lifecycle ownership
- Proficiency with ITSM tools and reporting (e.g., ServiceNow)
- Strong analytical and troubleshooting skills
- Excellent communication and stakeholder management skills
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
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Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
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Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
