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The Senior Middleware & Hybrid Cloud Administrator will lead the design and implementation of middleware and cloud solutions, focusing on project delivery, application modernization, and infrastructure automation in high-performance environments.

Provide first line user support, troubleshoot issues, escalate complex problems, manage service requests, and assist in maintaining the knowledge base.

Serve as lead client executive for large, complex accounts: build senior relationships, drive joint business planning, create consultative multi-service opportunities, qualify and present business cases, retain accountability for client satisfaction, and lead contract renewals and issue resolution across stakeholders.

The Engineering Director leads cloud transformation initiatives, develops technical client relationships, and designs strategic cloud solutions to enhance business value and drive revenue.

The role leads Google Cloud Platform initiatives, defines growth strategies, drives revenue, educates sales teams, and builds client relationships.

The role involves exploring and promoting AI and other technologies in marketing, identifying new tech opportunities, collaborating on projects, and providing support and training to teams.

Supports IT service request, incident, and problem management processes. Gathers requirements, documents requests, monitors service-level actions, communicates updates, maintains service catalogs and documentation, and assists with user stories and process maps. Participates in major incident communications, incident reviews, root-cause investigations, and problem management. The role offers development in IT service management, business analysis, and service delivery.

Leads development projects for collaborative full-stack teams, coordinating with customers, project managers, support, operations, and testing teams. Escalates and resolves project issues, drives continuous improvement, and mentors junior developers. The role requires hands-on experience across backend, frontend, APIs, infrastructure, databases, cloud environments, DevOps, CI/CD, and Microsoft technologies, particularly .NET, C#, ASP.NET, Azure, and SQL Server.

Leads ServiceNow engineering and operations with a focus on ITSM, platform architecture, integrations, upgrades, governance, security, and performance. Manages and mentors ServiceNow engineers, serves as a technical escalation point, translates client requirements into solutions, and oversees project roadmaps and release cycles. The role also establishes development and deployment best practices while partnering with stakeholders to drive platform reliability and continuous improvement.

Leads endpoint and modern device support teams, overseeing service delivery, SLA performance, incident and problem management, device lifecycle management, inventory, procurement planning, automation, self-service, and continuous improvement. Partners with infrastructure, cybersecurity, network, and digital workplace teams to deliver secure, resilient endpoint services and improve employee experience. Requires NV1 security clearance and 4–6 years of relevant endpoint, EUC, desktop engineering, digital workplace, or IT service management experience.