What success looks like in this role:
As an Endpoint Services Manager, you will lead technical support teams responsible for endpoint and modern device environments, ensuring reliable, secure, and efficient services across the organization. You will drive operational excellence, service improvements, automation initiatives, and lifecycle management strategies while partnering closely with Infrastructure, Cybersecurity, Network, and Digital Workplace teams.
This role offers the opportunity to influence endpoint services strategy, improve user experience, and lead the adoption of modern workplace technologies that support business productivity and growth.
Key Responsibilities
Lead supervisors and technical support teams across endpoint and modern device service functions.
Manage service delivery performance, including ticket allocation, resolution effectiveness, SLA adherence, and user satisfaction.
Monitor operational trends and identify recurring incidents, problem areas, and potential risks associated with hardware refreshes, software deployments, and system upgrades.
Ensure effective end-to-end support for endpoint technologies, including laptops, desktops, mobile devices, peripherals, and collaboration tools.
Drive problem management initiatives, working with technical teams to resolve complex and recurring issues.
Oversee endpoint device lifecycle management, including provisioning, deployment, asset management, refresh, and decommissioning.
Manage hardware and software inventory levels and support procurement planning activities.
Collaborate with Infrastructure, Cybersecurity, Network, and Digital Workplace teams to ensure secure and resilient endpoint services.
Champion endpoint management best practices, automation initiatives, self-service capabilities, and user enablement programs.
Lead continuous improvement initiatives focused on service efficiency, operational stability, and enhanced employee experience.
Ensure endpoint services align with security, compliance, and organizational standards.
Ideal Candidate
Strong experience managing End User Computing (EUC), Endpoint Services, Desktop Support, or Digital Workplace environments.
Hands-on understanding of endpoint management technologies such as Microsoft Intune, MECM/SCCM, Microsoft 365, Azure AD/Entra ID, Autopilot, Endpoint Security, and Mobile Device Management (MDM) solutions.
Experience leading technical support teams and driving service improvement initiatives.
Strong stakeholder management skills with the ability to engage technical and business leaders.
Knowledge of ITIL-based service management practices, incident, problem, and change management.
Passion for delivering exceptional user experience through modern workplace technologies.
You will be successful in this role if you have:
NV1 Security clearance is required for this role.
4-6 years of relevant experience in Endpoint Services, EUC, Desktop Engineering, Digital Workplace, or IT Service Management environments.
Prior leadership experience preferred, with demonstrated ability to coach, guide, and develop technical teams.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.
Skills Required
- NV1 Security clearance
- 4–6 years of relevant experience in Endpoint Services, End User Computing, Desktop Engineering, Digital Workplace, or IT Service Management
- Experience managing End User Computing, Endpoint Services, Desktop Support, or Digital Workplace environments
- Hands-on understanding of Microsoft Intune, MECM/SCCM, Microsoft 365, Azure AD/Entra ID, Autopilot, Endpoint Security, and Mobile Device Management solutions
- Experience leading technical support teams and driving service improvement initiatives
- Strong stakeholder management skills with technical and business leaders
- Knowledge of ITIL-based service management, incident, problem, and change management
- Prior leadership experience with the ability to coach, guide, and develop technical teams
Unisys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unisys and has not been reviewed or approved by Unisys.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Compensation terms at hire are often presented clearly and upfront, creating a straightforward “take it or leave it” expectation. Pay outcomes are also described as variable by role and geography, with some pockets viewed as satisfactory or above average.
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Retirement Support — Retirement Support: A 401(k) plan with an employer match is commonly described as part of the core package. The match is often characterized as a meaningful component of total rewards relative to other benefits.
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Healthcare Strength — Healthcare Strength: Core medical, dental, and vision coverage is described as available and broadly in line with a large IT-services employer. The underlying carrier network is sometimes viewed as solid even when cost concerns exist.
Unisys Insights
What We Do
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial
