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Provide escalation-level technical support for Fortinet products (especially FortiGate), troubleshoot and reproduce customer issues in lab environments, analyze configurations, recommend fixes, manage case escalations and communications, educate customers, and collaborate with QA and development.

Design and deliver cloud security integrations and reference architectures for public clouds (focus on AWS). Build scripts, POCs, labs, and CI/CD-enabled solutions; advise product and field teams; produce documentation, trainings, and customer-facing artifacts to support cloud-enabled security services.

Manage Fortinet channel partners, MSSPs, and end users across a territory to build revenue and marketing plans, deliver sales and technical trainings, drive pipeline with co-marketing and development funds, and meet quarterly and annual revenue targets while providing regional channel coverage.

Provide technical leadership and pre-sales support for enterprise accounts: design Fortinet-based security architectures, lead POCs and workshops, engage senior stakeholders, support solution rollout, contribute to RFPs, and mentor junior SEs.

Design, build, and maintain control plane services for user management, configuration, and orchestration. Develop scalable microservices and RESTful APIs in C++ or Go. Implement authentication, authorization, and auditing; ensure reliability, observability, and high availability. Collaborate with frontend and QA for integrated releases.

Provide technical support for networking and security products: collect/analyze configuration, network and packet-trace data; reproduce issues in lab; manage and escalate cases; maintain customer communication; contribute knowledgebase articles; occasionally travel for training.

Sell Fortinet enterprise network security solutions to Fortune 1000 and major accounts in Chile. Generate and qualify pipeline, manage sales process to close, meet quarterly quotas, maintain sales reports, manage account relationships and planning with partners, and build marketing plans to drive incremental revenue with Fortinet channel and engineering teams.

Lead Enterprise Channel Account Manager in Tokyo responsible for managing major SI relationships, driving pipeline and revenue, implementing marketing plans, coordinating across Fortinet sales teams, building executive relationships and QBRs, proposing growth solutions, and traveling to branch offices and channel events.

Lead technical aspects of sales cycles including RFIs/RFPs, manage POCs, design and position Fortinet security solutions, act as primary technical contact, maintain CRM records, and collaborate with sales to close deals.

Design, develop, and maintain multi-tier .NET web applications and microservices for product entitlement, renewals, and CRM support. Produce detailed designs, implement backend C# services and SQL Server logic, create RESTful APIs, collaborate with front-end developers, and participate in agile ceremonies ownership of assigned stories.