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Manage pre-sales feature development and post-sales issue resolution for Fortinet products. Handle complex customer escalations, liaise with R&D, Support, and Sales, define customer requirements, track projects to delivery, and communicate status. Apply networking and security knowledge to prioritize and resolve technical issues under pressure.

Manage and operate OpenStack private cloud platforms across EMEA: deploy, configure, automate, patch and tune Linux servers using Ansible and git; handle incidents and escalations; coordinate remote field engineers; perform change management, upgrades and 24/7 on-call support; document procedures and scripts.

Lead and manage enterprise sales for Fortinet, driving strategic account plans, executive relationships, proposals/RFP responses, and large-deal negotiation. Coach and motivate sales reps, coordinate with technical and consulting teams, build accurate territory pipeline, and travel within assigned territory to close enterprise-wide deployments of Fortinet solutions.

Provide web and telephone technical support for FortiAnalyzer and FortiManager. Troubleshoot networking and security issues, reproduce customer environments in lab, identify and report bugs, recommend workarounds, manage cases to closure, educate customers, and share knowledge with peers.

Pre-sales and post-sales technical lead for assigned enterprise accounts: qualify leads, support sales calls and demos, advise on integration and networking solutions, resolve technical issues with support/engineering, and provide training and ongoing customer assistance across the territory.

Manage and grow reseller partnerships and revenues in the region. Develop partner business and marketing plans, deliver sales and technical training, drive pipeline with MDF, coordinate with regional sales, marketing, and engineering, and achieve quarterly and annual revenue targets.

Provide technical break/fix and configuration support for Fortinet products (primarily FortiGate and FortiAuthenticator). Troubleshoot customer systems, reproduce issues in lab environments, recommend configuration improvements, manage case escalation and customer communications, and educate customers on networking and security best practices.

Manage and configure regional marketing automation campaigns from intake to activation. Build canvases, feeders, emails, landing pages, forms, and segmentations. Collaborate with field and channel marketers, prepare offline data imports, maintain campaign execution plans, and follow marketing automation best practices to drive engagement and revenue.

Provide pre-sales technical consultancy for OT security, design and propose security solutions, run demos, POCs and tender/RFP responses, and deliver professional services and training for channels and distributors.

Manage and drive direct sales into major enterprise accounts by building executive relationships, creating strategic account plans to secure enterprise-wide Fortinet deployments, generating pipeline, responding to RFPs/RFIs, negotiating contracts, and meeting quarterly sales quotas.