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Monitor and support production environment, handle customer integration requests, investigate and debug ETL processes, perform data QA and analysis, manage configuration, build scalable processes, and communicate directly with customers to resolve technical issues.

Serve as primary client contact to build strategic relationships, coordinate internal resources, train and advise clients on Optimove, communicate product updates, and drive customer value and satisfaction.

Customer Solutions Engineer advises clients on integrating Optimove's marketing platform, designs technical solutions with Product and R&D, leads client calls, specifies integrations, troubleshoots issues, and manages implementation risks and progress across cross-functional teams.

Own and drive complex onboarding implementation projects end-to-end for enterprise clients in LATAM. Act as primary client contact, coordinate cross-functional teams, manage timelines, technical integrations and data onboarding, track risks and status, and transition projects to business-as-usual while ensuring time-to-value and client outcomes.

Own and drive end-to-end onboarding implementation projects for enterprise customers in LATAM. Serve as primary client contact, coordinate cross-functional teams for technical implementations (data onboarding, integrations), manage timelines, risks, and deliverables, and transition projects to business-as-usual while maintaining quality across multiple concurrent projects.