Top Tech Jobs & Startup Jobs

Partners with the Chief Customer Officer to improve customer retention, revenue performance, and organizational effectiveness. Owns renewal and retention reporting, customer health and churn analysis, resource models, executive and board narratives, and reporting requirements. Collaborates with Finance, Revenue Operations, Sales, Product Strategy, Systems, and Data teams to align SaaS metrics, forecasts, and business decisions.

Provides high-level administrative support to executives and senior leadership by managing complex calendars, meetings, travel logistics, correspondence, presentations, board materials, confidential information, and stakeholder communications. The role requires proactive prioritization, sound judgment, research and analysis capabilities, and process improvement to ensure efficient executive operations.

Field-based enterprise sales specialist responsible for driving adoption of PingOne Recognize biometric authentication technology in Italy. Develops territory strategy, acquires new customers, expands strategic accounts, closes complex enterprise contracts, and positions passwordless and zero-trust solutions. Partners with sales engineers, privacy experts, product teams, and global systems integrators while managing executive relationships, pipeline forecasting, and value-based sales initiatives.

Own enterprise customer technical outcomes for Ping Identity solutions from purchase through production. Provide architectural reviews, technical recommendations, environment health reviews, business reviews, and adoption guidance. Act as the customer advocate, coordinate internal teams, improve reporting and automation, contribute to knowledge bases, onboard TAMs, and occasionally support critical upgrades outside regular hours.

Provides advanced technical support for Ping Identity products, troubleshooting customer issues across enterprise operating systems, Java environments, web servers, cloud platforms, and networking infrastructure. Manages escalations, phone support, alerts, weekend queue operations, issue reproduction, documentation, and cross-functional collaboration with Engineering, SRE, Product, and Customer Success teams. The role follows security and quality compliance processes while delivering timely, customer-focused resolutions in a global follow-the-sun support model.

Generates qualified sales opportunities by researching prospects, conducting phone and email outreach, qualifying leads, scheduling discovery calls, and maintaining accurate Salesforce data. Partners with Sales and Marketing to meet regional growth goals, develops knowledge of the IAM market and Ping Identity solutions, and uses CRM and sales engagement tools to manage pipeline activity.

Manages high-touch support relationships for enterprise customers, monitoring account health, coordinating case reviews, prioritizing escalations, and ensuring service-level commitments. The role communicates with customers and executives, organizes regional handoffs, oversees incident and postmortem activities, and partners with support engineers and internal teams to resolve issues efficiently. It also improves support processes, manages critical incidents and on-call rotations, and strengthens customer, partner, professional services, and customer success relationships.

Owns a German territory focused on acquiring strategic enterprise accounts. Responsibilities include developing sales plans, presenting value propositions, negotiating complex contracts, forecasting activity, preparing subscription pricing and proposals, coordinating partners and system integrators, and sharing customer feedback with internal teams. The role requires extensive quota-carrying enterprise software sales experience, success with complex sales cycles and strategic buyers, C-level relationships, value-selling expertise, fluent German, and eligibility to work in Germany.

Serves as a customer-facing subject matter expert for identity security solutions, including authentication, fraud detection, risk engines, and identity verification. Leads executive briefings, technical workshops, evaluations, proof-of-concepts, and deployment engagements. Advises enterprise customers, translates technical concepts into business outcomes, creates enablement materials, gathers market feedback, and influences product strategy and roadmaps.

Leads global partner operations strategy and infrastructure across reseller, referral, delivery, technology, MSP, ISV, and cloud marketplace ecosystems. Builds scalable processes, dashboards, and reporting; integrates partner data with Salesforce, PRM, and BI systems; optimizes deal registration, attribution, compensation, onboarding, certification, and enablement workflows. Partners cross-functionally with Sales Operations, Alliances, Product, Finance, Marketing, IT, and executive leadership to improve partner performance and support growth.