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The Senior Customer Success Manager drives customer adoption and retention while managing relationships and ensuring customer satisfaction through various stages of engagement and success planning.

The Global VP & GM, Partner Ecosystem will lead the strategy and execution of Ping Identity's global partner ecosystem, focusing on building alliances to drive growth and enhance product synergy.

Develop and maintain PingAccess features within an agile team. Translate requirements into Java code, design and test new functionality, fix defects, estimate work, and collaborate with product and QA. Focus on security, performance, and enterprise-scale deployments.

Lead and scale a renewals organization across the Americas to maximize recurring revenue through high renewal rates, churn mitigation, price uplift, disciplined forecasting, cross-functional partnership, policy and process enforcement, executive negotiations, and talent development to improve Net Revenue Retention.

Own a regional enterprise territory to win net-new logos and upsell; develop account plans, articulate value, negotiate and close complex contracts, forecast sales, prepare pricing and RFP responses, and collaborate with partners and internal teams to drive revenue.

Serve as a trusted advisor to enterprise clients and sales, quantify business value of Ping Identity solutions, build C-level ROI narratives, scale value methodologies with AI, influence product and GTM strategy, and support post-sale value realization and expansion.

Lead and scale a team of Technical Account Managers supporting Elite customers to deploy, integrate, and optimize Ping Identity solutions. Drive operational strategy, account health, risk mitigation, executive advocacy, and cross-functional alignment to preserve retention and elevate customer experience. Own escalations, architectural reviews, and feedback loops to Product and Engineering.

The role involves leading PR strategies in AMER and APJ, managing media relationships, and ensuring consistent messaging across regions while collaborating closely with internal teams.

Build and maintain MarTech systems, API- and event-driven integrations, automations, and data hygiene processes. Administer Marketo, 6Sense, RingLead, and Salesforce; implement monitoring, CI/CD, and runbooks to ensure stability, governance, and data integrity for marketing operations.

Lead product strategy and execution for Ping Identity's Identity for AI solution. Gather market and customer input, define technical requirements, prioritize roadmap and backlog, and work with engineering, design, sales, and GTM to build, launch, and refine features that secure agentic AI. Enable sales and partners, perform market analysis, and leverage AI tools to improve product management workflows.