About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
As a Technical Account Manager (TAM), you are the proactive partner responsible for ensuring new and existing clients successfully achieve their strategic outcomes using Ping Identity solutions. Operating within the Global Support Organization, you will guide the customer’s journey from purchase to production, reviewing configurations and translating complex use cases into sound product architecture. By regularly engaging with customer leadership (up to the Director and VP levels) and taking full ownership of your accounts' technical trajectory, you will ensure customers are fully optimized and continuously receiving value from their Ping investments.
You will:- Provide proactive technical recommendations, architectural reviews, and best practices for Ping solutions tailored to the customer's identity and security needs.
- Conduct regular environment health reviews and business reviews to highlight success against goals and ensure full value adoption.
- Act as the voice of the customer, advocating for product features and internal roadmap adjustments that drive long-term operational success.
- Adopt and utilize internal AI tools to generate customer reports, technical recommendations, and data-driven insights to boost daily productivity.
- Take full accountability for the technical trajectory of your accounts, ensuring no ball is dropped between the customer and internal Ping teams.
- Identify opportunities to improve internal reporting and automate status tracking to better visualize customer health.
- Contribute to internal Knowledge Bases (KBs) and support the onboarding of new TAMs by sharing operational best practices.
- Represent the TAM role with professionalism during internal summits and occasionally act as a liaison during off-hours for critical customer upgrades.
You have:
- Must have enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role.
- Foundational knowledge of the cybersecurity domain, including common security technologies, enterprise network architectures, and basic threat landscapes.
- Familiarity with leveraging standard AI productivity tools to enhance daily workflows, streamline communication, and generate basic data-driven insights.
- Understanding of Java, web technologies, and enterprise architecture.
- Strong verbal and written communication skills with the ability to build credible, transparent relationships with customer leaders.
- Experience with Identity Management, Access Management, or Federation.
- Ability to manage both proactive and reactive tasks effectively while demonstrating high ownership.
- Experience with SFDC or equivalent CRM systems.
- On-call availability may be a requirement for this position.
- Experience with Ping Identity solutions and APIs.
- Experience with Windows and Linux operating systems.
- General networking knowledge of protocols like HTTP/S, TCP/IP.
- General knowledge of protocols such as SAML, OAuth, or OpenID Connect.
- Bachelor’s Degree in Computer Science or equivalent experience.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Skills Required
- Enterprise customer-facing experience in Technical Account Management, Customer Success, Sales Engineering, or Professional Services
- Foundational cybersecurity knowledge, including security technologies, enterprise network architectures, and threat landscapes
- Experience using standard AI productivity tools
- Understanding of Java, web technologies, and enterprise architecture
- Strong verbal and written communication skills
- Experience with Identity Management, Access Management, or Federation
- Ability to manage proactive and reactive tasks with high ownership
- Experience with SFDC or equivalent CRM systems
- On-call availability for critical customer upgrades
- Experience with Ping Identity solutions and APIs
- Experience with Windows and Linux operating systems
- General networking knowledge, including HTTP/S and TCP/IP
- Knowledge of SAML, OAuth, or OpenID Connect
- Bachelor's degree in Computer Science or equivalent experience
Ping Identity Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ping Identity and has not been reviewed or approved by Ping Identity.
-
Leave & Time Off Breadth — Time off is considered generous, with an unlimited PTO policy highlighted in company communications and reflected in practice across roles. Several sources also reference positive norms around taking vacation rather than a policy in name only.
-
Healthcare Strength — Health coverage is broad, including medical, dental, vision, HSA/FSA options, life and disability insurance, mental‑health support, and an EAP. Wellness extras like a monthly fitness reimbursement further strengthen the package.
-
Parental & Family Support — Parental leave is framed as generous for U.S. employees, with extended paid time for birth parents commonly referenced. ERGs such as Working Families and other groups reinforce a family‑supportive environment.
Ping Identity Insights
What We Do
At Ping Identity, we make it possible to trust every digital moment across customers, employees, partners, and non-human identities. Whether you're securing millions of users, fighting fraud, simplifying third-party access, or going passwordless, establishing trust shouldn’t slow you down. Our enterprise-grade identity platform is built for scale, speed, and flexibility and works seamlessly with your existing cloud, hybrid, and on-prem environments. We help you confidently embrace AI and automation with Runtime Identity, so you can continuously verify the identity, context, and intent of every AI agent and control their actions in real time. With Ping, all digital experiences start with trust. Learn more at pingidentity.com.
Why Work With Us
Identians are what make Ping an extraordinary place to work. They create our award-winning products and they’re the reason for our unique customer following.
Gallery
