About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
As the Director of Partner Operations, you will lead the operational engine that powers our global partner ecosystem. You will be responsible for building and optimizing processes, tools, and programs that support all partner types—resell, referral, delivery, technology, MSP, and cloud marketplaces.
You will collaborate closely with Sales Operations, Channel Sales, Alliances, Product, Finance, and Marketing to ensure our partner strategy is supported by scalable infrastructure and clear performance metrics.
Key Responsibilities- Partner Operations Strategy
- Lead the development and execution of partner operations strategy aligned to business growth goals.
- Design and implement scalable processes to support a diverse partner ecosystem, including resellers, referral partners, GSIs, SIs, MSPs, ISVs, and cloud marketplaces (e.g., AWS, Azure).
- Build dashboards and reporting frameworks to measure partner performance, pipeline, and influence.
- Sales Operations Alignment
- Partner with Sales Ops and RevOps to integrate partner data into core sales systems (Salesforce, PRM, BI tools).
- Optimize lead-to-cash processes for indirect routes, including partner deal registration, attribution, and compensation.
- Partner Program & Enablement
- Support ongoing evolution of Ping’s partner program, tiers, incentives, and benefits.
- Ensure operational support for onboarding, certification, and enablement workflows.
- Track partner participation and compliance with program requirements.
- Technology & Systems Ownership
- Own or influence tools that support partner lifecycle (e.g., PRM, Salesforce, LMS, partner portals).
- Work with IT and vendors to enhance partner system capabilities and integrations.
- Cross-functional Leadership
- Serve as the key operations point of contact for Partner Sales, Alliances, and Executive Leadership.
- Collaborate with Product and Marketing teams to support GTM alignment with technology and cloud partners.
- 10+ years of experience in Sales Operations, Channel/Partner Operations, or similar roles in B2B SaaS environments.
- Deep understanding of partner ecosystems including VARs, GSIs, ISVs, MSPs, and hyperscalers.
- Strong experience with partner programs and partner enablement frameworks.
- Proven ability to manage and improve sales/partner systems and data quality across CRM and PRM platforms.
- Analytical mindset with experience in forecasting, attribution modeling, and performance analytics.
- Excellent project management and cross-functional communication skills.
- Familiarity with Salesforce, PRM tools (e.g., Impartner, Allbound, or similar), and BI/reporting platforms.
- Prior identity/security SaaS experience is a plus.
Compensation: $180,000–$200,000 base + variable bonus
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Skills Required
- 10+ years of experience in Sales Operations, Channel/Partner Operations, or similar roles in B2B SaaS environments
- Deep understanding of partner ecosystems including VARs, GSIs, ISVs, MSPs, and hyperscalers
- Strong experience with partner programs and partner enablement frameworks
- Proven ability to manage and improve sales and partner systems and data quality across CRM and PRM platforms
- Experience with forecasting, attribution modeling, and performance analytics
- Excellent project management and cross-functional communication skills
- Familiarity with Salesforce, PRM tools such as Impartner or Allbound, and BI/reporting platforms
- Prior identity or security SaaS experience
Ping Identity Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ping Identity and has not been reviewed or approved by Ping Identity.
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Leave & Time Off Breadth — Time off is considered generous, with an unlimited PTO policy highlighted in company communications and reflected in practice across roles. Several sources also reference positive norms around taking vacation rather than a policy in name only.
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Healthcare Strength — Health coverage is broad, including medical, dental, vision, HSA/FSA options, life and disability insurance, mental‑health support, and an EAP. Wellness extras like a monthly fitness reimbursement further strengthen the package.
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Parental & Family Support — Parental leave is framed as generous for U.S. employees, with extended paid time for birth parents commonly referenced. ERGs such as Working Families and other groups reinforce a family‑supportive environment.
Ping Identity Insights
What We Do
At Ping Identity, we make it possible to trust every digital moment across customers, employees, partners, and non-human identities. Whether you're securing millions of users, fighting fraud, simplifying third-party access, or going passwordless, establishing trust shouldn’t slow you down. Our enterprise-grade identity platform is built for scale, speed, and flexibility and works seamlessly with your existing cloud, hybrid, and on-prem environments. We help you confidently embrace AI and automation with Runtime Identity, so you can continuously verify the identity, context, and intent of every AI agent and control their actions in real time. With Ping, all digital experiences start with trust. Learn more at pingidentity.com.
Why Work With Us
Identians are what make Ping an extraordinary place to work. They create our award-winning products and they’re the reason for our unique customer following.
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