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As a Reconciliation Senior Specialist at Wise, you'll be responsible for executing reconciliation tasks, investigating discrepancies, collaborating with Payments teams, performing month-end close activities, and contributing to improvements in reconciliation processes. Strong attention to detail and basic Excel skills are essential for ensuring accurate and timely execution.
The Senior Recruiter at Wise will be responsible for developing and implementing recruitment strategies, fostering candidate relationships, ensuring a positive candidate experience, and collaborating with hiring teams to meet recruitment goals while using data for decision-making.
As a Global Complaints Lead, you will manage a global team of Complaints Officers, focusing on complaints management strategy and customer experience enhancement. Your responsibilities include mentoring the team, overseeing training, monitoring KPIs, identifying trends for operational improvements and driving a customer-first approach in decision-making.
As a Complaints Officer, you'll investigate customer complaints and ensure timely resolutions while understanding regulatory obligations. Your role will involve conducting root cause analysis, communicating with internal teams, and crafting compliant responses to improve customer satisfaction.
The Americas People Operations Lead will unify operations teams across the US and LatAm, streamline processes to enhance service delivery, ensure compliance with regulations, and mentor other employees. Responsibilities include strategic leadership, resource management, and leading initiatives for market expansion and employee engagement.
As a Customer Success Lead, you will build and manage the North America CSM team, improving partner relations, scaling operations, and enhancing product operations by implementing technical solutions and analyzing data for better service quality.
As a Workday Payroll Consultant, you will manage payroll implementations and configurations, collaborate with stakeholders, provide technical expertise, and train staff on payroll processes. Your role will also involve creating custom reports and ensuring compliance, while delivering an excellent customer experience through effective problem-solving.
The Performance Marketing Specialist will manage Wise’s audio advertising program, overseeing all operational aspects, optimizing campaigns, building relationships with partners, and reporting on performance metrics. This role focuses on scaling podcast advertising efforts and exploring new audio platforms to enhance customer reach.
The High Volume EDD Specialist will perform due diligence on customers, ensuring compliance with regulations and gathering necessary information through research and communication. This role requires strong analytical abilities, attention to detail, and the capacity to handle customer inquiries and escalate issues as needed.
The Senior Implementation Manager at Wise will oversee complex implementation projects for major banking and business clients, ensuring timely and high-quality delivery. This role involves strong problem-solving and stakeholder management skills, with a focus on delivering regulatory-compliant solutions and improving processes in the financial technology space.
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