Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionYour mission
As Senior Research Lead for Grow, you’ll own research’s strategic contribution across the entire business area. You’ll identify and initiate the research programmes that matter most, connecting questions and opportunities across multiple teams.
Your focus will be on where Grow needs to go, what it needs to learn to move forward and driving change. You’ll ensure research anticipates hurdles, identifies future opportunities and helps the organisation make confident decisions.
You’ll work with the cross-functional teams that make up Grow. Together, they’re rethinking how people can earn a return on all their money, regardless of currency, goal or risk appetite. You’ll initially lead one or two researchers, supporting their performance, development and progression while setting clear direction for the team’s work. Alongside this leadership, you’ll continue to plan and deliver strategically important research yourself.
Success at this level means research is integral to how Grow sets direction and prioritises opportunities.
Here’s how you’ll make an impact
Defining research direction: Set clear direction across teams, connecting customer evidence to Grow’s product and business goals
Raising research quality and maturity: Set and uphold high standards, champion user-centred decision-making and improve research capability across teams
Strengthening research practice: Bring together people, processes, tools and standards so research is focused, efficient and consistently high quality
Leading through people: Develop researchers and future research leaders, cultivate a strong leadership culture and take responsibility for performance and impact
Using evidence to influence: Use evidence to shape core product features, multi-team roadmaps and senior stakeholder decisions
Building compelling narratives: Create a clear picture of the future that aligns teams and inspires Wise’s senior leaders to act
Managing interdependencies: Align research priorities across teams, resolve dependencies and create clarity around shared decisions
Using modern tools thoughtfully: Set direction for the responsible use of AI and emerging tools where they improve speed, quality or impact without weakening research rigour or judgement
About you
You have 10+ years’ research experience, including leading researchers across multiple teams or complex product areas
You have a track record of raising research quality and maturity across teams by improving craft, processes, tools and standards
You can shape research and product strategy across a business area and influence senior stakeholders through compelling evidence and storytelling
You can connect customer evidence to business outcomes and identify opportunities for research to create new value
You can lead diverse teams through change, complexity and ambiguity while maintaining clear direction and high standards
You can develop strong researchers and future leaders through clear expectations, thoughtful coaching and accountable performance management
You can navigate competing priorities and resolve complex people and stakeholder challenges while maintaining trust and cohesion
And as a heads up, this role probably isn't for you if:
Your experience is primarily in market research or academia, without demonstrable experience leading user research in technology or product teams
You want a management-only role and no longer want to plan or deliver research yourself
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- 10+ years of research experience
- Experience leading researchers across multiple teams or complex product areas
- Experience improving research quality, craft, processes, tools, and standards across teams
- Ability to shape research and product strategy across a business area
- Ability to influence senior stakeholders through compelling evidence and storytelling
- Ability to connect customer evidence to business outcomes and identify opportunities for research to create value
- Experience leading diverse teams through change, complexity, and ambiguity
- Experience developing researchers and future leaders through coaching and performance management
- Ability to navigate competing priorities and resolve complex people and stakeholder challenges
- Demonstrable experience leading user research in technology or product teams
Wise Compensation & Benefits Highlights
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Equity Value & Accessibility — Equity is broadly accessible through RSUs granted to all employees in addition to salary, aligning rewards with company performance. This company‑wide ownership stance is consistently highlighted in the benefits descriptions.
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Leave & Time Off Breadth — Paid time off is notably generous, with a global minimum of 33 days and 36 days listed for U.S. locations. After four years, a six‑week paid sabbatical plus a £1,000 stipend further strengthens time‑away benefits.
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Wellbeing & Lifestyle Benefits — Lifestyle support includes work‑from‑anywhere for up to 90 days per year after six months, flexible working principles, and a 24/7 Employee Assistance Program. Extras like three annual “Me Days” and a professional‑development allowance add quality‑of‑life value.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
