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Lead Smart Care's centralized Customer Operations including contact center, dispatch, workforce management, QA, and escalations. Develop CX strategy, optimize dispatch and staffing, drive continuous improvement, implement technology and AI solutions, manage onshore/offshore teams and BPOs, and deliver performance reporting tied to CSAT, NPS, SLA, productivity, and retention.

Collects past-due corporate and non-corporate accounts, researches and resolves invoice and pricing disputes, reviews orders, responds to customer inquiries, and communicates with accounts payable contacts, sales, and credit teams. Maintains professional customer relationships while collecting outstanding accounts receivable and provides accurate account information. The role requires strong organization, communication, analytical, and problem-solving skills.

Leads integrated marketing strategy, demand generation, brand positioning, campaigns, digital channels, events, internal communications, and performance analytics. Partners with sales, product, operations, and executive leadership to align marketing with revenue goals. Oversees content, trade shows, vendors, budgets, marketing automation, CRM initiatives, and executive reporting. Mentors team members and translates performance data into actionable improvements for lead quality, conversion, pipeline contribution, and return on investment.

Prospect and engage B2B decision-makers through outbound calls and email, qualify leads, schedule meetings for field sales representatives, generate work orders, maintain CRM records, communicate value propositions, support campaigns, improve outreach strategies, and meet SQL and activity goals.

Represents Smart Care by selling commercial foodservice, refrigeration, cold storage, beverage, and HVAC repair and service solutions. The provided description contains no specific day-to-day responsibilities or qualification requirements.

As a Biller at Smart Care, you will manage billing processes and ensure accurate invoicing and payments for our service and repair offerings.

Provides clerical and administrative support by managing schedules, correspondence, calendars, records, documents, invoices, office supplies, travel arrangements, and communications. The role requires strong organization, attention to detail, Microsoft Office proficiency, confidentiality, customer service, and the ability to manage multiple priorities in a professional office environment.

Manages assigned corporate accounts to ensure service compliance, customer satisfaction, retention, and growth. Communicates order and service status, secures approvals, assists technicians with customer requirements, coordinates response-time and documentation compliance, and maintains accurate orders in SAP and external portals. Builds cross-functional relationships, supports master data management, revises customer documentation, and assists with special projects.