Key Responsibilities
- Prospect and engage decision-makers through outbound phone and email outreach
- Qualify leads based on customer needs, budget, timeline, and fit and hand-off to salesperson
- Set meetings and appointments for field sales representatives and generate work orders
- Clearly communicate Smart Care’s value proposition and overcome basic objections
- Maintain accurate activity, lead status, and notes in CRM and sales tools
- Collaborate with marketing and sales to support campaigns and initiatives
- Provide feedback to improve messaging, scripts, and outreach strategies
- Meet or exceed SQL and activity goals
Qualifications
- Professional, results‑driven, and motivated to build a sales career
- Comfortable making outbound calls and communicating via email with sales aptitude
- Strong listening, communication, and organization skills
- Ability to manage time effectively and work independently
- Positive, team‑oriented attitude
Experience & Skills
- Bachelor’s degree preferred OR 1–2+ years of experience in sales, customer service, lead generation, or cold calling
- B2B services sales experience a plus
- Familiarity with CRM and sales/marketing tools, and/or Microsoft Office
- Understanding of sales funnel and lead qualification concepts
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected].
Skills Required
- Bachelor's degree
- 1-2+ years of experience in sales, customer service, lead generation, or cold calling
- Comfort with outbound calls and email communication
- Strong listening, communication, and organization skills
- Ability to manage time effectively and work independently
- Positive, team-oriented attitude
- Familiarity with CRM and sales or marketing tools and/or Microsoft Office
- Understanding of sales funnel and lead qualification concepts
- B2B services sales experience
What We Do
Smart Care Equipment Solutions is the new stand-alone company that was formerly the Equipment Care division of Ecolab. We are the nation's largest independent commercial kitchen equipment service and maintenance organization. While our name has changed, our commitment to world class care and support for our customers remains the same. Smart Care Starts with Smart People We offer our employees opportunity for career advancement and training! Always looking for top talent in the service technician field. Contact us to learn more!
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