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Lead and standardize regional Support Operations across LATAM, managing Level 1/2, Problem Management, and after-hours teams. Drive SLA/SLO attainment, escalation resolution, service quality, workforce planning, and cross-functional collaboration to improve customer satisfaction and operational consistency.

Partner with the Chief Legal Officer to lead internal communications for legal and ESG priorities: craft executive messaging, manage content and editorial calendars, align cross-functional stakeholders, integrate ESG into business communications, measure engagement, and support AI-enabled communication workflows.

Lead e-Commerce Strategy and activities for growth in Marketplaces in Mexico and North LATAM. Collaborate with Marketing and Sales teams to drive online growth and monitor E-Trade KPIs.

This role involves providing legal support for Philips' diverse portfolio, managing compliance risks, overseeing contracts, coaching junior lawyers, and improving legal efficiency.

Responsible for pre-sales and post-sales support of ultrasound diagnostic devices, including presentations, demos, and product implementation support.

Manage relationships with Tiktok Shop partners, driving commercial objectives and optimizing customer engagement across the platform while overseeing P&L responsibilities.

The role involves developing and upgrading hardware for testing solutions in new product introductions and production transfers. It includes collaborating with software engineers on test validation and drafting operational documents for training operators.

Lead service governance and executive customer relationships across an assigned LATAM zone. Coordinate cross-functional teams (Support, Implementation, Field Services, Partners) to resolve escalations, drive service recovery, monitor performance, and implement continuous improvement. Represent customer priorities to regional leadership and support RFPs from a services perspective.

Design and implement advanced AI-based 2D/3D CT image processing and visualization algorithms (segmentation, detection, registration, volume/surface rendering). Build and optimize deep-learning models with GPU acceleration for real-time performance, validate on clinical datasets, integrate into production, troubleshoot data and performance issues, document methods, and collaborate with cross-functional teams.

The Senior Legal Counsel will lead legal support for business operations, manage compliance and risks, and train junior lawyers. Requires significant legal experience and expertise in healthcare and technology law.