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Support execution of the enterprise risk management program by conducting risk assessments, maintaining risk registers and KRIs, performing risk analysis, supporting RCSAs and third-party risk processes, preparing risk reports, tracking remediation, and coordinating with IT, security, and business units to embed risk awareness and prepare for regulatory exams.

Provide second-level digital support for members across phone, email, and chat; resolve complex online banking issues, assist with enrollments and permissions, escalate cross-functional problems, promote products and digital channels, meet KPIs, analyze data for trends, and collaborate with IT and leadership on projects.

Lead and manage a commercial lending team for Portland/Vancouver, overseeing loan underwriting, portfolio performance, MBL monitoring, delinquencies, and credit approvals. Drive business development, cross-sell deposit and cash management products, ensure regulatory compliance, coach staff, produce reporting, and recommend process/product improvements to support safe, profitable growth.

Own and manage the technical lifecycle of two or more products using Agile practices. Define roadmaps, document technical requirements and user stories, prioritize backlogs, track product success metrics, coordinate development, vendors, upgrades, and regulatory compliance, and facilitate stakeholder reviews to deliver valuable outcomes.

Manage the technical lifecycle of assigned products: document requirements, build roadmaps, prioritize backlogs, run Agile ceremonies, coordinate developers and vendors, track success metrics, ensure compliance, and support upgrades.

Contact members by phone and other channels to negotiate payment on delinquent accounts, document activity, escalate when needed, follow collections policy and regulations (including BSA), recommend repossession when appropriate, and support recovery of charged-off assets while maintaining accurate records and meeting performance standards.

Handle member and internal requests, research and resolve complex transactions and ACH/Fed items, perform account administration, audits, GL balancing, document imaging/indexing, ensure BSA compliance, meet SLAs, and support process improvements.

Lead marketing strategy for multiple product portfolios, develop integrated go-to-market plans, translate research and performance data into strategic recommendations, drive cross-functional collaboration, manage complex initiatives and vendor partners, establish success measures, and present insights to senior leadership to inform prioritization and growth.

Plan and execute IT audits, perform IT risk assessments, test IT general and application controls, document findings and recommendations, prepare audit reports, and track remediation while communicating results to stakeholders and applying project management principles.