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Implements and configures public safety software solutions for customers, including requirements documentation, system testing, demonstrations, integrations, and rollouts. The role manages implementation tasks, supports escalations, leads process and functionality meetings, and collaborates with project managers, clients, and development teams. Responsibilities also include API and third-party integrations, issue resolution, quality reviews, mentoring junior consultants, and improving professional services tools and delivery practices.

Manages relationships with assigned public-sector software clients, driving renewals, cross-sell and add-on sales, customer satisfaction, references, and quota attainment. Maintains Salesforce pipeline and account documentation, conducts demos and presentations, negotiates contracts, coordinates proposals and internal teams, and serves as a trusted advisor on CentralSquare products. Requires up to 25% travel and a professional home office.

The Solutions Consultant collaborates with account executives to evaluate client needs, deliver presentations, conduct demonstrations, and formulate tailored software solutions for CentralSquare products.

The Demand Generation Specialist generates leads by contacting government decision-makers, manages CRM data, and supports sales strategies to meet quotas.

Own the Pro Suite product roadmap (CAD, RMS, Jail Management) for public safety customers. Drive strategy, user research, AI-informed prioritization, and KPIs. Translate requirements into user stories, collaborate with engineering and UX to deliver features, embed AI/automation, lead releases, and coordinate go-to-market and customer engagement.