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Lead strategic execution to improve Customer Office operational effectiveness. Analyze complex problems, build governance, dashboards, and workflows, and drive cross-functional initiatives with stakeholders to deliver measurable business outcomes. Manage operating cadences, executive engagement for at-risk customers, and accountability for recovery plans while fostering continuous improvement and operational excellence.

Serve as the technical pre-sales lead for UK & Ireland, collaborating with enterprise sales to design and champion people-centric security solutions across email, threat protection, DLP, and cloud. Lead customer technical discussions, provide product feedback to engineering and product teams, maintain compliance with ISO/NIST/MITRE, represent Proofpoint at events, and support opportunities between account manager visits.

Manage and expand existing enterprise accounts by identifying add-on opportunities, driving full sales cycles, coordinating with sales engineering and partners, providing high-touch customer service, and meeting quota.

Serve as a Staff-level Level 3 escalation and incident commander for APTs, ransomware, insider and cloud compromises. Lead threat hunting across endpoint, network, identity, and cloud; operationalize threat intelligence into SIEM/EDR/SOAR detections; automate triage and response workflows; run post-incident reviews; mentor team members; and participate in a 24/7 on-call incident response rotation.

Lead and grow a team of Security Solution Engineers supporting an email security managed service. Oversee platform configuration, backend engineering, service delivery, SLA monitoring, incident escalation, and automation. Drive technical strategy, risk assessment, telemetry-driven improvements, and platform hardening to ensure reliable, scalable, and secure email protection for customers.

Senior Level 3 SOC engineer owning high-severity incident investigations and escalations. Lead threat hunting, detection engineering, automation (SOAR/SIEM), cloud and forensic investigations, and mentor SOC staff. Participate in on-call rotation and drive cross-functional remediation, threat modeling, and AI-enabled security capabilities (Agentic SOC, AI DLP).

Lead implementations of Proofpoint Information Protection to meet information protection and compliance objectives. Engage enterprise customers, configure Email/Cloud/Endpoint DLP, conduct DLP and data exfiltration investigations, build playbooks, mentor team members, and document best practices while coordinating cross-functional teams to ensure successful project outcomes.

Lead partner-facing technical strategy across EMEA: build partner GTM and practice models, enable partner certifications and POC/demo capabilities, drive partner-sourced pipeline and adoption for AI/data security and DLP, and hire/coach channel SEs to scale partner delivery and retention.

Act as a technical and strategic adviser to assigned customers to maximize value from Proofpoint products and services. Own customer relationships, develop 12-month program roadmaps, lead recurring meetings, track deliverables and risks, coordinate complex production changes, manage escalations, monitor cases and SLAs, and help customers mature security posture and demonstrate measurable program value.

Customer-facing security engineer responsible for implementing, configuring, troubleshooting, and optimizing DLP and CASB solutions. Act as a technical SME, tune policies and detection logic, manage upgrades/patching, validate changes, document work in CRM/case systems, mentor junior staff, participate in on-call rotation, and collaborate with internal teams and vendors to maintain scalable, high-performing security controls and meet customer SLOs.