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Lead planning and delivery of employee experience projects across Europe/UK, manage multiple engagements, track risks/timelines/budgets, liaise with clients and internal teams, improve processes, and ensure quality and compliance.

Lead full-stack development and maintenance of a customer-facing Pensions AI Assistant across backend (Python), frontend (React/Next.js), and deployment (OSS2/Kubernetes). Improve AI agent reliability, take ownership of design, coding, testing, and software quality, perform technical reviews, document solutions, liaise with IT/Marsh Tech, and support ad hoc AI adoption projects across the organisation.

Provide administrative support to the North American Placement team: manage senior diaries, book travel, process expenses, create and edit Word/Excel/PowerPoint documents, reconcile receipts, perform routine admin tasks, cover colleagues, and maintain confidentiality while supporting team projects.

Manage implementation and service delivery of the Corporate & Commercial Risk Engineering & Valuations Panel across the Pacific. Oversee project lifecycle, stakeholder relationships, governance, tracking, quality checks, contractor selection, financial processes, and maintain operational frameworks, repositories, and communications to meet technical standards, KPIs and timelines.

Develop, maintain and troubleshoot COBOL applications on a Z/OS mainframe. Collaborate with cross-functional teams for requirements, perform technical analysis, code reviews, testing (including UAT), documentation, user support, and participate in modernization initiatives and integration efforts.

Support day-to-day accounting operations including journal entries, reconciliations, general ledger maintenance, month-end close, and preparation of management and regulatory reports. Investigate and resolve account queries and provide ad-hoc financial analysis using reporting tools.

Lead data analysis, modeling, and visualization to produce actionable business insights. Build dynamic dashboards, automated pipelines, and scalable report automations. Use text analysis for document classification, perform competitor benchmarking, ensure data quality, and drive strategic recommendations. Lead cross-functional initiatives, mentor direct reports, and institutionalize processes to improve efficiency and decision-making.

Lead and deliver cybersecurity, business resilience, and continuity projects: define strategies and roadmaps, perform risk assessments and BIAs, implement BCMS, build monitoring dashboards and automated tools (Power BI, Power Query, Power Automate, Python), support regulatory compliance (DORA, NIS2, CER, ISO standards), manage AI risk, and lead client engagements and team delivery.

Manage growth, profitability, and satisfaction for a portfolio of complex priority accounts. Act as primary contact, conduct client and industry research, support day-to-day account operations (billing, timelines), resolve issues, collect satisfaction insights, and help develop client relationships and sales opportunities while maintaining knowledge of Marsh offerings.

Lead global messaging operations for Exchange (SE and Online) and related services. Provide BAU and project support, incident triage/resolution via ticketing (ServiceNow), proactive monitoring, SOPs and documentation, mailbox/mail-flow/gateway management, root-cause analysis, and initiatives to improve reliability and reduce ticket volume.