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The Customer Success Manager supports customer relationships, drives adoption of FICO solutions, manages renewals, and identifies upsell opportunities within a portfolio of clients, particularly in Canadian financial services.

Drive customer retention and expansion through relationship management, onboarding, account planning, and monitoring customer health metrics to ensure high retention rates.

The role involves consulting with clients on technical needs, delivering customized demonstrations, and contributing to sales strategies while ensuring alignment with FICO's analytics solutions.

The role involves building client relationships, educating on the FICO Platform, managing software solutions sales, and achieving sales targets.

Lead platform engineering to design, deploy, and operate scalable cloud-native infrastructure on AWS. Implement IaC, manage large Kubernetes/EKS clusters, build CI/CD and GitOps workflows, automate deployments with Golang/Python, integrate observability and security, and support cross-functional teams.

Lead design, implement, and manage scalable cloud-native infrastructure on AWS using IaC and Kubernetes. Build CI/CD/GitOps pipelines, automation, observability, security validation, and platform tooling to support engineering teams.

The Data Management Engineer manages and optimizes the big data analytics environment, ensuring performance, reliability, and overseeing tools for the Analytics team. Responsibilities include support for AWS EC2 and AI integration.

The role involves leading global partner management in financial services, focusing on strategy, people leadership, and revenue growth while fostering executive relationships and effective execution of commercial objectives.

As a Senior QA Engineer, you'll develop test plans, perform automated and manual testing, manage quality metrics, and drive process improvements.

As a Technical Account Manager, you will provide technical support, manage client relationships, and collaborate with various teams to deliver high-quality solutions while ensuring customer satisfaction and compliance with security policies.