Senior Salesforce Administrator

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

FICO is seeking a Sr. Salesforce Administrator with strong enterprise CRM and business analysis skills, a strategic thinker and systems expert who can partner with business stakeholders to understand their needs, and then translate those needs into effective, scalable Salesforce solutions. This role is ideal for someone who thrives at the intersection of business and technology, and who can operate with confidence in a dynamic, fast-paced environment. As part of a collaborative, matrixed team, you'll work within the Scrum framework to deliver business needs in an agile environment, help drive go-to-market efficiency across our growing B2B Scores business, and ensure Salesforce is an enabler of process excellence.

What You’ll Contribute

• Partner with cross-department business stakeholders to drive adoption of new technology and process and system changes/improvements, leveraging existing enterprise-wide systems (e. g., Oracle, Onestream, Tableau Snowflake, Conga CLM)

• Play a key role in our migration from siloed tools to Salesforce, including managing project planning, project execution, issue resolution, and change management.

• Collaborate with internal stakeholders to deeply understand, document, and communicate business processes and requirements in a clear, well-organized manner, as well as support end-user training and enablement programs.

• Gather and translate business requirements into well-architected declarative solutions that best leverage the Salesforce platform within FICO's technical landscape and build proof-of-concepts (POCs) for new solutions and streamlined business processes.

• Advise stakeholders on the feasibility, user experience, and business impact of proposed solutions.

• Serve as a subject matter expert on FICO's Salesforce Sales Solutions and data integrations, influencing system design and integration approaches.

• Establish and enforce platform governance frameworks, reporting efforts, and platform health checks and audits, proactively identifying technical debt, compliance risks, and optimization opportunities.

• Own Salesforce data management and leverage tools such as DemandTools to maintain data integrity at scale, while also owning governance, 

• Design and manage the execution of system and user acceptance testing to ensure high-quality solution delivery.

What We’re Seeking

• Salesforce Administrator Certification Required. Additional certifications strongly preferred (including Advanced Administrator, and Platform App Builder). 

• Prior experience gathering and translating business requirements into system design, and leading meeting discussions with both technical and business stakeholders.

• Proven enterprise Salesforce administration experience, with hands on experience and expertise in Salesforce Sales Cloud and Lighting (Required), Service Cloud (Preferred) and core Sales Cloud principles: Opportunity Management, Account and Contact Management, Lead Management, Quoting, Reporting, and Dashboards.

• Strong proficiency designing and implementing Salesforce Flows and declarative automation tools to streamline business processes, as well as experience managing user roles, profiles, permission sets, sharing rules, and maintaining data security and integrity.

• Strong knowledge and experience establishing Salesforce data governance frameworks/standards, internal controls, process compliance, permission security, and release management. 

• Familiarity with data management tools such as DemandTools, as well as Salesforce DevOps tools, CI/CD practices, change sets, sandbox management, and GitHub.

• Experience with Salesforce Einstein AI capabilities including Einstein Analytics / CRM Analytics.

• Exposure to or interest in agentic AI features within Salesforce, such as Agentforce, Einstein Copilot, or Prompt Builder, and an understanding of how AI governance intersects with platform governance.

• Experience working in agile methodologies, with the ability to manage multiple priorities and concurrent projects, preferably within a technology consulting firm or fast-growing technology company.

Our Offer to You  

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $84,000 to $132,000 with this range reflecting differences in candidate knowledge, skills and experience.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy