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This role involves managing business process improvement projects, optimizing processes, collaborating with teams, and enhancing customer experience. It requires strong analysis and optimization skills, along with project management.

The Supplier Relationship Manager oversees partner performance in a multi-supplier BPO environment focused on HR services, ensuring client satisfaction and financial performance through strategic leadership and risk management.

The role involves supporting SAP BW analytics projects, maintaining documentation, managing support requests, and enabling BW developers. It also includes participation in communities and ensuring quality in technical documentation.

Serve as primary technical contact for assigned enterprise clients, aligning technology to business goals, guiding adoption and optimization, coordinating incident resolution, conducting service reviews and health checks, advocating customer needs to product and engineering, supporting onboarding, and identifying renewal and upsell opportunities while ensuring SLA, security, and compliance adherence.

Perform advanced SOC Tier-3 analysis of escalated security events, conduct deep log/network/PCAP investigations, ingest IOCs, author runbooks and advisories, coordinate incident response and remediation, and improve SOC detection and processes across IT and OT environments.

Maintain, install, configure and customize z/OS and vendor-supplied mainframe software. Diagnose and resolve system and performance issues, support multiple client workloads, perform installations and maintenance, participate in DR planning, and provide on-call and project-related system programming tasks.

Build and maintain full‑stack applications for Sales Enablement, Sales Operations, and Marketing. Implement front-end and back-end solutions using JavaScript/TypeScript, integrate LLM/AI features, ensure performance, scalability, and security, participate in agile ceremonies, and troubleshoot production issues.

Manage day-to-day Adobe Marketo operations and related marketing automation platforms. Build and maintain scripts and automations, leverage AI to optimize workflows, implement integrations with CRM/CMS/data platforms, monitor application health, troubleshoot issues, support marketing stakeholders, and document processes.

Own the technical roadmap and architecture for Sales Enablement, Sales AI, and Voice of the Customer. Design integrations across Salesforce, Databricks and data platforms, drive data modeling, evaluate and implement AI/LLM solutions, guide developers/ops through influence, and ensure UX/UI adoption while negotiating technical debt with stakeholders.

Design, build, deploy, and optimize AI solutions for sales enablement using LLMs, prompt engineering, vector databases, MCP, and RAG. Develop data models and architectures, manage vector DBs for semantic search, refine prompts for enterprise use, evaluate new AI tools, and collaborate with product and tech owners to align AI capabilities with business priorities.