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Responsible for managing software implementation projects, providing consultation to customers, ensuring project delivery, and advocating for customer needs in the technology implementation process.

The Senior Services Executive drives Professional Services sales, managing sales cycles, creating proposals, and collaborating with partners to ensure successful project execution for Workday's solutions.

Lead design and implementation of high-throughput, low-latency backend services and APIs optimized for agentic AI. Define API contracts (OpenAPI), improve performance, observability, and resiliency, mentor engineers, own incident response and RCA, and create tools and patterns for cross-team API governance and data exposure.

Design and build production-grade ML systems for LLM-powered agents: implement RAG pipelines, orchestration, deployment, monitoring, and continuous improvement at scale while partnering with product, software, and data teams.

Implement and operate secure runtime components and backend services for enterprise AI agents, enforcing policy and least-privilege execution. Design, code, test, and monitor production systems, develop telemetry and logging, tune performance, and collaborate across partner teams to deliver reliable, auditable agent workflows.

Serve as primary technical liaison for Workday integrations across pre-sales, sales, implementation, and post-sale. Solve client-specific integration challenges, enable sales and engineering processes, create documentation/whitepapers, and translate client business needs into technical and operational requirements.

Work directly with prospects and customers to run discovery sessions, build and present quantified business cases, and partner with sales to embed value-based messaging. Coach sellers, refine value tools and narratives, and scale value management practices across the sales organization. Role requires hybrid work (50% in-office in Heredia).

Lead and deliver Workday (and similar ERP/HCM) implementations across EMEA, managing project scope, risks, budget, forecasts, stakeholder communication, team performance, third-party vendors, and customer satisfaction from kickoff through go-live.

Partner with business unit leaders to lead FP&A: planning, forecasting, reporting, KPI analysis, financial modeling, GTM support, and process improvement. Provide strategic financial guidance, translate complex data into executive insights, and build scalable finance processes in a fast-changing, ambiguous environment.

Senior SRE responsible for reliability, automation, and security of IL5-compliant cloud platforms. Own infrastructure as code (Terraform, Argo CD), run 24/7 incident response, maintain STIG compliance, operate and patch Windows 365/AVD with Intune, manage Entra ID identity governance, monitor Sentinel/Defender tooling, and automate lifecycle and provisioning for segregated VDI user pools.