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Process end-to-end monthly, fortnightly, and bi-monthly payroll for approximately 250 employees across New Zealand and Fiji. Responsibilities include maintaining employee data, processing starters and terminations, completing final payments, managing IRD Payday Filing and statutory obligations, preparing month-end reports, reconciling and posting to the General Ledger, and resolving payroll queries. The role requires strong MicroPay expertise, Excel skills, accuracy, organization, and effective stakeholder communication.

Manages an assigned territory of foodservice and hospitality customers, growing sales through prospecting, product demonstrations, sanitation recommendations, customer training, and equipment installation, repair, and maintenance. The representative provides mechanical service, develops customized cleaning solutions, ensures facilities remain operational, and supports customers during emergency and weekend coverage. The role requires independent scheduling, regular travel throughout the territory, physical equipment handling, and occasional travel to the United States for training or meetings.

Evaluates mergers, acquisitions, investments, and strategic fit; builds financial valuation models; analyzes financial statements, companies, markets, and industries; coordinates due diligence; supports negotiations and executive presentations; manages capital authorization requests and ad hoc strategic and financial projects.

Maintains the general ledger, performs month-end close activities, prepares journal entries and account reconciliations, supports audits and SOX controls, analyzes discrepancies, and maintains process documentation. The role also develops KPIs, supports training and recruiting, participates in projects and transitions, collaborates with stakeholders, and contributes to continuous improvement and knowledge management initiatives.

Partners with business, product, IT, and ServiceNow teams to gather requirements, facilitate design sessions, define solutions, and document functional specifications and process flows. Identifies automation and optimization opportunities, owns functional HLD and LLD, supports project planning and management reporting, and recommends continuous improvements using ServiceNow capabilities. Requires extensive business analysis experience, ServiceNow CSM expertise, knowledge of ServiceNow data models and best practices, and strong analytical and communication skills.

Leads the global ServiceNow architecture, engineering, integration, quality, and delivery organization. Establishes platform standards, governance, security, reliability, and SDLC practices; oversees Employee Center Pro, Now Assist, AI-agent adoption, integrations, automated testing, and release execution. Manages globally distributed teams, workforce planning, partner performance, delivery transformation, technical debt, and engineering scorecards while collaborating with enterprise architecture, cybersecurity, UX, and business stakeholders.

Lead the design, development, deployment, and lifecycle management of production machine learning and advanced analytics solutions. Build scalable ML pipelines, implement MLOps practices, monitor model performance, ensure governance and explainability, integrate models into applications, and guide technical decisions. Collaborate with product, engineering, and platform teams while mentoring data scientists and ML engineers and contributing reusable frameworks and operational standards.

Design intuitive, accessible experiences for the ServiceNow platform, including workflows, workspaces, portals, mobile experiences, Virtual Agent, and AI-assisted workflows. Conduct research, create journey maps, user flows, wireframes, prototypes, and specifications; support usability testing; apply design systems and WCAG principles; and collaborate with product, engineering, and business teams through implementation. Document decisions, validate delivered experiences, and contribute reusable UX patterns.

Responsible for administering, configuring, developing, integrating, upgrading, and supporting the ServiceNow platform across enterprise applications. The role troubleshoots incidents, implements workflows and enhancements, manages releases, clones, data migrations, integrations, compliance, reporting, and platform health. It partners with business and IT stakeholders to deliver roadmap initiatives, documents technical processes, recommends improvements, and mentors junior team members.

Lead the UX strategy and hands-on implementation for a ServiceNow platform using UI Builder, the Now Experience Framework, and React. Establish UX standards, design systems, accessibility and research practices, and consumer-grade experiences across web and mobile. Lead designers and developers, drive adoption and quality, partner with stakeholders and executives, and build a formal UX practice. Own user research, usability testing, WCAG compliance, component libraries, and the measurable success of shipped experiences.