Top Tech Jobs & Startup Jobs

Leads European customer care performance and operational excellence. Oversees customer incident engagement, P1/P2 escalation communications, customer impact analysis, monitoring capabilities, health metrics, and performance dashboards. Partners with Product, Engineering, regional teams, and customers to improve transparency, resilience, service reliability, and customer trust. Drives transformation, continuous improvement, data-informed decision-making, and team development.

Leads commercialization, market rollout, and scaling of Mastercard Payment Gateway Services across Southern Africa. Develops go-to-market strategies, identifies revenue opportunities, shapes product roadmaps, builds business cases, manages product performance and financial results, and coordinates with partners, suppliers, account teams, delivery, marketing, and customers. Serves as the product subject matter expert while supporting business development, RFP responses, and customer engagements.

Leads software engineering efforts supporting billing operations and business systems. Designs, integrates, tests, and supports billing platforms, APIs, microservices, SaaS, ERP, CRM, ETL, and database-driven systems. Applies strong programming, SQL, data modeling, automation, security, and DevOps practices while partnering with finance, product, operations, customer success, and engineering stakeholders. Mentors team members, improves processes, translates business requirements into technical outcomes, and ensures accurate invoicing, reconciliation, reporting, and system quality.

Leads Europe-wide customer care performance and operational excellence. Oversees customer communication during major incidents, translates technical events into business impact, coordinates P1/P2 stakeholder escalation, and builds customer activity monitoring, health metrics, and performance dashboards. Partners with Product, Engineering, regional teams, and customers to improve resilience, transparency, service reliability, and customer trust. The role also drives transformation, continuous improvement, data-informed decision-making, and team leadership.

Provide Tier II network infrastructure support for Mastercard’s EMEA operations team. Diagnose root causes, implement corrective and long-term fixes, monitor network integrity and performance, manage controlled network changes, document solutions, and support infrastructure projects. The role requires expertise in routing, switching, firewalls, WAN technologies, VPNs, incident response, and network automation. It includes project support, junior staff training, global follow-the-sun collaboration, and scheduled weekend on-call coverage.

Leads global network economics and value optimization initiatives through data-driven pricing, interchange, revenue, and profitability analysis. Develops predictive models, simulations, segmentation frameworks, reporting, visualizations, data pipelines, and scalable analytics tools using large datasets. Partners with global and regional pricing teams, translates stakeholder needs into analytical solutions, presents actionable findings, manages project delivery, and mentors junior colleagues.

Provides advanced Tier II network support in Mastercard’s EMEA operations team. Responsibilities include troubleshooting, root-cause analysis, network performance monitoring, infrastructure changes, documentation, reporting, project support, and implementing long-term fixes. The role requires expertise in routing, switching, firewalls, WAN technologies, VPNs, automation, and network monitoring. It includes on-call weekend support, occasional off-hours work, incident response, and training junior staff.

Provides advanced Tier II network operations support across Mastercard’s global EMEA environment. Responsibilities include troubleshooting root causes, implementing network fixes, monitoring performance, managing routing, switching, firewalls, WAN technologies, VPNs, and infrastructure changes. The role supports projects, documents solutions, produces incident reports, improves network reliability, and participates in on-call weekend rotations. Automation, Linux, monitoring, payment-network, and incident-management experience are valuable.

Leads the Card Fulfilment team and manages supply chain operations for card and collateral products. Responsibilities include demand forecasting, production and replenishment planning, vendor and SLA management, quality oversight, order and purchase order processing, invoice reconciliation, distribution coordination, and process improvement. The role also involves people leadership, international shipping, customer stock management, and collaboration with global and regional product teams.

Leads Mastercard’s European Customer Care Performance function, translating complex technical incidents into clear customer and business impact. Oversees P1/P2 incident communication, stakeholder coordination, escalation management, customer activity monitoring, and performance insights. Builds customer health metrics and dashboards, identifies systemic risks, and drives operational excellence, resilience, transparency, and continuous improvement across Product, Engineering, regional teams, and customers.