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Build and maintain Python/TypeScript backend microservices that support CI/CD pipelines, cloud infrastructure (AWS/Azure), and scalable distributed systems; optimize reliability, mentor teammates, and collaborate across functions.

The Senior Customer Success Manager enables enterprise customers to transform their customer experience using Genesys Cloud, guiding them through onboarding and value realization while managing relationships and identifying growth opportunities.

Lead enterprise key account sales for Automotive and Travel/Logistics verticals. Manage 5-10 strategic accounts, develop pipeline, run complex consultative sales cycles, use MEDDPICC-based account planning, coordinate cross-functional teams for post-sale handoff, and drive revenue to meet annual quota while frequently traveling.

Partner with strategic enterprise customers to drive adoption and optimization of Genesys Cloud CX. Provide technical guidance, deliver assessments and roadmaps, manage customer plans, identify risks and opportunities, and act as trusted advisor to achieve measurable business outcomes while feeding product insights back to Genesys.

Process and validate customer and partner orders, invoices and credit memos using Salesforce, Zuora and Workday. Coordinate with cross-functional teams to resolve billing inquiries, maintain documentation, ensure SOX compliance, meet month/quarter/year-end deadlines, and propose process improvements to support accurate billing and revenue recognition.

Drive services sales and customer success across Poland and ECSEI by identifying strategic opportunities, shaping complex service engagements, leading end-to-end bids, building C-level relationships, ensuring delivery and satisfaction, and managing pipeline, forecasting and cross-functional alignment for AI-powered CX transformations.

Lead design and build of front-end and backend test automation solutions, deliver product epics end-to-end, perform code reviews, troubleshoot production issues, design secure scalable solutions, mentor engineers, estimate and decompose work, coordinate cross-team dependencies, and present technical demos.

Lead strategy, planning and lifecycle for a technical customer education portfolio. Define roadmaps, prioritize learning products across modalities, partner with stakeholders, measure adoption, and use data and AI-enabled tools to improve learner outcomes and portfolio performance.

Design, develop, test and operate highly scalable cloud microservices for enterprise collaboration. Own features end-to-end, work with Node.js/TypeScript and Go, ensure compliance (PCI/HIPAA/GDPR), implement logging, metrics, CI/CD, and automated tests, and recommend new technologies.

The Senior Revenue Accountant will support SaaS revenue recognition, ensuring compliance with ASC 606, validating data accuracy, preparing journal entries, and assisting in audits.