Senior Software Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Senior Software Engineer

At Genesys, we’ve built the best cloud-based Customer Experience (CX) service offerings ever. It was built from the ground-up in the cloud and handles millions of interactions per day. We have hundreds of services and thousands of AWS EC2 instances deployed across global environments, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.

The Enterprise Messaging team develops and manages our in-house collaboration and chat service. As a Senior Software Engineer on the Enterprise Messaging team, you will develop state-of-the-art cloud-based microservices enabling next generation collaboration experiences. You will work in a fast-paced, friendly environment where collaboration, continuous change, innovation, and experimentation are a given. Work with industry-leading technology like AWS Lambda, Go, TypeScript, & Redis (among others).

Successful Senior Software Engineers will:

·       Understand why security, logging, metrics and test automation are important and believe this to be a first-class component of new development

·       Describe problems accurately and propose practical solutions

·       Be driven to get results and adapt to challenges

·       Be proactive and learn to anticipate/handle most issues

·       Demonstrate a high level of curiosity and keep abreast of the latest technologies

·       Show pride of ownership and strive for excellence in everything you do

Major Responsibilities/Activities:

·       Design, develop, and test features, functions and microservices delivered via platform components and that are highly scalable, available, and reliable

·       Stay current with industry developments and new trends

·       Recommend new technologies as components of a solution when appropriate

·       Take ownership of features beginning to end: from design documents and reviews to acceptance testing and deployment

·       Understand & comply with PCI, HIPAA, GDPR, and all other applicable global compliance regulations

·       Adhere to Genesys Code of Business Conduct and Ethics

Minimum Requirements:

·       4+ years of experience in software engineering

·       Extensive software development with a focus on server-side development.

·       Willingness to work day-to-day in Node.js/TypeScript and Go

·       Experience with the full application lifecycle from development through deployment and support

·       Working experience with REST API back-end services

·       Familiarity with NoSQL or traditional RDBMS databases

·       Unit testing and automation experience

The ideal candidate would also have experience with:

·       Node.js

·       Go

·       TypeScript, JavaScript, Java, or other languages

·       AWS (Lambda, DynamoDB, Kinesis, etc.)

·       Scalability and availability in distributed systems

Benefits:

• Stability of a multinational company and the flexibility/speed of a startup company.

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.

• Keep you in the loop: Complete support and transparency from our global/local leaders.

• An A-team: Talented and experienced professionals you can grow professionally with.

• An open & inclusive community.

• Career development: We will support your professional growth because your goals are important to us.

• Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based. 

• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.

• Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.

• And a fabulous new HQ from near Nyugati Railway Station at Budapest.

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.