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Manage digital acquisition for the India market by leading 10–15 third-party customer care professionals. Drive colleague, customer, and shareholder metrics; coach and develop third-party teams; ensure governance, controls and compliance; partner with Operations and New Accounts to optimize card approval and customer experience; build stakeholder relationships and execute field-intensive, on-site omnichannel acquisition activities with rotational shifts.

Provide end-to-end travel and concierge services for premium Card Members via phone and email. Recommend personalized experiences, document requests accurately, use internal platforms (ATO) and GDS tools, collaborate with relationship managers, stay current on luxury travel and lifestyle trends, and work rotating shifts to support 24/7 member service.

Lead full software development lifecycle for an enterprise logging and observability platform. Design, develop, test, deploy, and maintain large-scale, high-throughput, low-latency distributed systems. Drive performance optimization, reliability, code quality, automated testing, and cross-functional collaboration to align technical solutions with business objectives.

Lead product delivery for Cloud Experience platform: translate roadmap into MVPs, drive developer experience improvements, evangelize IaC on AWS/GCP, partner cross-functionally, track post-launch performance, and enable data-driven ROI decisions.

The Manager - Strategic Corporate Deployment is responsible for ensuring a seamless customer experience by bridging the gap between sales and implementation, leading deployments, driving adoption, and enhancing customer satisfaction through effective relationship management and operational improvements.

Responsible for executing the end-to-end hiring process and managing full-cycle recruitment, while ensuring superior candidate and Hiring Leader experience.

The role involves end-to-end data management using SQL and Python, digital performance analysis, and creating dashboards. It requires collaboration to optimize user journeys and drive revenue opportunities.

The Manager will develop fraud prevention strategies, manage fraud-related disruptions, conceptualize new data features, and integrate data sources to enhance detection methods while collaborating with various teams.

As a Software Engineer II at American Express, you will build and maintain software for payment systems, ensuring quality and supporting deployment while automating processes. You will engage in code reviews, debugging, and scaling applications based on demand.

Build and operate production agentic AI systems and LLM-powered features. Implement RAG pipelines, extend shared AI infrastructure, monitor and debug production models, and collaborate with product and design to deliver secure, reliable AI capabilities in a regulated financial environment.