The colleague will be responsible for managing Digital Acquisition for India Market. The position is accountable to effectively manage the third-party employee who are focused on onboarding the prospects digitally.
Responsibilities- Lead a team of 10 -15 third party Customer Care Professionals managing digital acquisition for India market.
- Responsible for delivery of all Colleague, Customer and Shareholder metrics.
- Lead, coach and develop third party Team Members.
- Develop and maintain strong relationships with business partners across the Network.
- Ensure effective third-party governance is in place and maintained on an ongoing basis.
- Develop strong interfaces with Operations to understand and contribute to Card approval process and deliver through partnership with New Accounts a high-end customer experience
- Ensuring highest levels of controls and compliance are adhered to while meeting sales targets
Minimum Qualifications
- Customer-focused and result-oriented and possess strong relationship and networking skills.
- Good command over communication and ability to leverage relationships across various stakeholders to drive results
- Good Thought Leadership for driving broad level strategies.
- Strategic and Analytical focus.
Preferred Qualifications
- People leading experience preferred
- Excellent communication, facilitation and presentation skills.
- Operating autonomously and making complex decisions in situations of ambiguity and time pressure
- Should not be on counseling at the time of applying
Work Model
- On-Site (Non-Hybrid): Full-time role requiring presence at assigned base location and field. Remote or hybrid arrangements are not applicable.
- Field-intensive, on-site role across premium locations and partner venues (non-hybrid).
- Requires flexibility to work weekends and rotational shifts, aligned to customer availability and business needs.
- Operate across multiple engagement channels including in-person, telephonic, and digital interactions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Customer-focused and result-oriented with strong relationship and networking skills.
- Good command over communication and ability to leverage relationships across stakeholders to drive results.
- Thought leadership for driving broad level strategies.
- Strategic and analytical focus.
- People leading experience (managing third-party teams)
- Excellent communication, facilitation and presentation skills.
- Operate autonomously and make complex decisions under ambiguity and time pressure.
- Should not be on counseling at the time of applying.
- On-site (non-hybrid) presence at assigned base locations and field (field-intensive).
- Flexibility to work weekends and rotational shifts aligned to customer availability.
- Ensure highest levels of controls and compliance while meeting sales targets.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
