Top Tech Jobs & Startup Jobs

Post-sales Customer Success Manager responsible for onboarding, enabling, and driving adoption of Elsevier solutions. Builds trusted customer relationships, ensures retention and renewals, uncovers upsell/cross-sell opportunities, conducts scalable training and demos, coordinates with Sales and cross-functional teams, and tracks customer health and CRM updates.

Designs, researches, and implements complex cross-system software; translates customer requirements into solutions; develops and optimizes data models and storage; mentors junior engineers; performs code reviews, TDD, and complex bug fixes; operates in Agile/Waterfall environments and promotes development best practices.

Build and own platform APIs and internal tooling for real-time EHR sync and FHIR ingestion. Maintain ingestion pipelines, reliability, normalization, framework upgrades, CI, and observability. Diagnose production issues, ship durable fixes, and take end-to-end ownership of production systems and on-call responsibilities.

Drive and standardize resilience testing and frameworks for AWS environments. Lead technical enablement projects, implement controls, manage exceptions, track RTO/RPO metrics, support audits, analyze incidents, and collaborate with architecture and engineering teams to embed resilience across products.

Drive new client acquisition and market expansion for ICIS petrochemical products in China. Use consultative solution selling to identify stakeholder needs, demonstrate value, manage pipeline, negotiate and close deals, and maintain CRM data in Salesforce to support long-term customer relationships.

Sell RX Global events and exhibitions by converting leads to registrants and exhibitors via outbound calling, upselling sessions, processing payments, updating CRM, meeting daily activity targets, and reporting pipeline and revenue forecasts.

Drive new business and registrations for global RX Global events by outbound calling, converting leads to attendees and exhibitors, processing payments, managing CRM campaigns, meeting daily activity and revenue targets, and submitting sales reports and forecasts.

Lead sponsorship sales operations, product and campaign management, and process improvements. Manage a product management team, develop and price sponsorship packages, identify new products and tools, streamline workflows, and partner cross-functionally to improve delivery, reporting, and KPIs. Coach staff, manage priorities and timelines, and drive commercial performance and scalability.

Lead post-implementation customer success for LexisNexis IP SaaS: design onboarding, drive adoption, run business reviews, enable value realization, support renewals, expand usage, and coordinate with Sales/Product/Support to capture feedback and improve outcomes.

Lead regional operational delivery of case law content across the Pacific, ensuring quality, timeliness, and AI-readiness. Oversee editorial workflows, monitor performance metrics, manage external relationships, drive process improvements, and collaborate with Product, Technology, Data Science, Editorial and Commercial teams to enhance legal content and customer experience.