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Lead hands-on development and production operation of machine learning, LLM, RAG, and agentic workflow solutions for legal content products. Responsibilities include architecture, Python development, AWS integration, MLOps, evaluation, observability, responsible AI, legacy-system integration, technical escalation, code reviews, troubleshooting, and mentoring engineers. The role collaborates with software, data, product, platform, and domain teams to deliver reliable, governed AI capabilities.

Leads employee, leadership, and employer brand communications across a global organization. Develops communication and storytelling strategies, oversees executive messaging, town halls, newsletters, digital employee experiences, creative services, and engagement campaigns. Partners with executives, HR, and corporate stakeholders to strengthen culture, leadership visibility, employee connection, and engagement. Establishes communication governance, standards, planning processes, measurement frameworks, and operating models while leading a multidisciplinary team.

Sell LexisNexis legal products within a defined territory by creating pipeline, managing opportunities, negotiating and closing deals, collaborating with account management, forecasting, and meeting monthly/quarterly/annual sales KPIs.

Provide deep technical product knowledge and demonstrations, respond to RFPs/RFIs and security questionnaires, build proofs of concept and sales enablement materials, run webinars and trainings, collaborate cross-functionally to solve customer problems and drive sales. Writing and public-speaking intensive; frequent client-facing demos and up to ~25-30% travel.

Drive pipeline and gross sales within a defined territory, manage and forecast multiple opportunities, negotiate and close deals, collaborate with account management, and meet monthly/quarterly/annual sales KPIs while owning territory strategy and customer relationships.

Act as a bridge between legal teams and technology: lead workflow discovery, design and deploy AI-enabled legal workflows, drive onboarding and sustained adoption, measure outcomes, and translate customer needs into product insights.

Lead and develop a team of Business Analysts to define scalable platform solutions, translate business needs into solution designs, drive requirements and traceability, and collaborate across product, engineering, operations, and support to enable platform modernization and operational efficiency.

Manage full sales cycle for enterprise corporate accounts and law firms, prospect and generate pipeline, identify client needs, close new business, collaborate cross-functionally, and meet monthly/quarterly/annual sales targets through consultative selling.

Serve as the strategic customer success lead for a portfolio of large law firms, driving adoption of LexisNexis research, drafting, analytics, and AI tools. Build trusted advisor relationships, create tailored success plans, use usage and health data to remove adoption barriers, support change management, and partner cross-functionally on renewals, expansions, and product feedback to realize measurable business outcomes and retention.

Provide ER advice across Latin America, US & Canada; conduct workplace investigations; advise on performance and disciplinary matters; support terminations and sensitive cases; prepare documentation and reports; collaborate with HR partners and the global ER team to ensure compliant, consistent outcomes.