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The Operations Integration Support role involves collaborating with IT partners, executing maintenance requests, and ensuring communication of system impacts. The position also includes organizing meetings, assisting with leadership briefings, researching IT outages, and maintaining a lessons learned repository.

The Senior Cloud Engineer will support the U.S. Department of Homeland Security by managing multiple AI-related projects, developing performance metrics, collaborating across teams, assisting in the development of reports and briefings, conducting research, and driving customer mission priorities. A strong background in cloud technologies and AI is essential.

The Software Development Engineer designs and customizes ServiceNow ITOM and ITSM capabilities, integrates data from various sources, develops workflows, and implements user management. They leverage ITIL best practices to improve CMDB procedures and enhance system functionalities.