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Lead the management of logistics and operations for the Device Care Center, ensuring compliance, efficiency, and performance improvement across 3PL and vendor management.

As a Sales Executive, you'll focus on retaining customers by addressing cancellation inquiries, delivering excellent service, and achieving sales targets through structured calls.

Analyze and manage daily commercial program operations for device purchase/sale; track KPIs (sales, inventory, pricing, margins, costs, service levels); build executive reports and Power BI dashboards; turn large data into actionable insights and lead continuous improvement initiatives to optimize processes and results.

Design and evolve customer-focused digital experiences for embedded insurance across web and mobile. Execute end-to-end design work: discovery, user research, flows, wireframes, prototypes, design system maintenance, and developer handoffs. Collaborate with product, business, and tech teams, monitor metrics, and analyze user behavior and market trends to improve usability and conversion.

Provide production support and low-complexity system enhancements, troubleshoot and document defects, perform testing and QA for small projects, assist in requirements gathering, process documentation, and participate on project teams while training peers.

Build and maintain scalable data engineering solutions and pipelines to ingest, process, and store large structured and unstructured datasets. Support data science and ML efforts by wrangling data, optimizing big-data ecosystem performance, productionizing models, and assisting with research and proofs-of-concept under senior guidance.

Analyze historical workload and business drivers to produce accurate volume forecasts; build staffing recommendations, reports, and dashboards; present insights to operations and improve forecasting models and processes.

Process and review insurance documentation, identify policy types, update internal systems, manage escrow payments, communicate with agents and insurers, handle multiple tasks meeting quality and timeliness standards, and escalate complex cases for resolution.

Perform and manage periodic access reviews for Assurant applications, collect and validate user access evidence, support internal/external audits, assist IAM provisioning/de-provisioning and least-privilege enforcement, monitor security telemetry, participate in incident response, risk assessments, projects, and reporting to maintain compliance with regulatory frameworks.

Analizar y gestionar reclamos de contratos de garantía y protección vehicular: verificar coberturas, coordinar con talleres y proveedores, atender clientes y socios por teléfono y otros canales, autorizar o rechazar reclamos según pólizas, documentar gestiones y escalar casos complejos siguiendo procedimientos.