Buscamos un/a Technical Support Associate para brindar soporte técnico Nivel 1 y Nivel 2 a usuarios corporativos, contribuyendo a la continuidad operativa del negocio y garantizando una excelente experiencia de servicio.
La posición tendrá un rol clave en la resolución de incidentes, soporte a usuarios, gestión de equipos corporativos y participación en iniciativas de mejora tecnológica dentro de un entorno dinámico y de alto volumen.
- Gestionar y resolver incidentes y requerimientos de soporte Nivel 1 y Nivel 2.
- Brindar soporte sobre Microsoft 365, Entra ID (Azure AD), Intune y Citrix.
- Diagnosticar y solucionar problemas de hardware, software y conectividad.
- Ejecutar procesos de onboarding y offboarding técnico de usuarios.
- Configurar, actualizar y dar soporte a dispositivos corporativos.
- Gestionar tickets mediante herramientas ITSM asegurando el cumplimiento de SLA.
- Mantener actualizado el inventario de activos IT.
- Documentar procedimientos, incidentes y soluciones.
- Colaborar con equipos de Infraestructura, Redes y Seguridad.
- Participar en proyectos de actualización y renovación tecnológica.
- 2 a 4 años de experiencia en soporte IT Nivel 1 / Nivel 2.
- Experiencia en entornos corporativos brindando soporte a usuarios finales.
- Conocimientos de:
- Microsoft 365
- Entra ID (Azure AD)
- Intune / Company Portal
- Windows en entornos corporativos
- Conocimientos básicos/intermedios de redes (IP, DNS, conectividad).
- Experiencia utilizando herramientas de gestión de tickets.
- Experiencia en gestión de equipos e inventario IT.
- Inglés intermedio (lectura, escritura y comunicación técnica).
- Experiencia con ServiceNow.
- Conocimientos de PowerShell.
- Experiencia en entornos híbridos (on-premise y cloud).
- Conocimientos de automatización o herramientas de IA aplicadas a IT.
- Orientación al cliente interno.
- Resolución de problemas y pensamiento analítico.
- Organización y priorización de tareas.
- Trabajo en equipo.
- Adaptabilidad y proactividad.
- Capacidad para desenvolverse en entornos de alta demanda.
- Esquema híbrido: 4 días presenciales y 1 remoto.
- Disponibilidad para trabajar de Lunes a Viernes en la franja horaria de 08 a 17hs o 10 a 19js hs, (a convenir)
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your National ID number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
Skills Required
- 2 to 4 years of experience in Level 1 or Level 2 IT support
- Experience supporting end users in corporate environments
- Knowledge of Microsoft 365
- Knowledge of Entra ID or Azure AD
- Knowledge of Intune or Company Portal
- Knowledge of Windows in corporate environments
- Basic to intermediate networking knowledge, including IP, DNS, and connectivity
- Experience using ticket management tools
- Experience managing IT equipment and inventory
- Intermediate English proficiency for reading, writing, and technical communication
- Experience with ServiceNow
- Knowledge of PowerShell
- Experience in hybrid on-premises and cloud environments
- Knowledge of automation or AI tools applied to IT
Assurant Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Assurant and has not been reviewed or approved by Assurant.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options, dental and vision, and added supports like mental health and wellness programs. Eligibility extending to part-time employees working 20+ hours/week and day-one access to medical coverage strengthens perceived protection.
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Retirement Support — Retirement benefits are positioned as a standout, featuring a 401(k) with a dollar-for-dollar match up to 6% of base salary. Additional financial programs such as an employee stock purchase plan with a discount add to the overall long-term value.
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Parental & Family Support — Family-focused benefits are broad, including paid parental leave, adoption/surrogacy assistance, fertility support, and backup care offerings. These provisions indicate material support for different family-building paths and caregiving needs.
Assurant Insights
What We Do
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. We protect and secure: 62 million mobile devices 54 million motor vehicles 102 million household valuables, appliances, and electronics 31 million mortgages 55 million travelers and credit card holders And that's just the beginning.
