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As a Senior Customer Success Manager, you will manage customer journeys, promote product adoption, act as a trusted advisor, and drive innovation to enhance user experience with the AI-powered learning platform.

Manage, expand, and renew a portfolio of enterprise accounts by building executive relationships, developing growth plans, identifying new use cases, and collaborating with CSMs. Use data and AI-driven insights to drive strategic conversations, meet sales and retention targets, and ensure high customer satisfaction and loyalty.

Manage and optimize support platforms and workflows, analyze operational data to surface insights, forecast workforce capacity, monitor real-time queues and schedules, collaborate with IT/BI, and specialize in either human scheduling or AI/automation performance to ensure a world-class support experience.

Manage end-to-end Deal Desk operations for North America, reviewing complex pricing and contract terms, enabling Sales with commercial guidance, coordinating Legal/Finance/Operations, maintaining playbooks and templates, and improving processes to accelerate deal velocity in a fast-paced SaaS environment.

Lead enterprise-focused pipeline generation and expansion programs (ABM, partner marketing, digital, events) to drive upsell, cross-sell, and partner-sourced revenue. Build account-based plays using intent data, coordinate closely with sales, support federal campaigns, measure pipeline impact with clear attribution, and iterate using AI-driven insights.

Architect, scale, and secure AWS infrastructure using IaC and automation. Build self-service templates, maintain FedRAMP-ready configurations, support incident response, optimize performance with Datadog, and mentor junior engineers.

As a Technical Account Manager, you'll build strong customer relationships, translating business goals into technical strategies and ensuring success with Docebo's AI-powered learning platform.

The Technical Account Manager will enhance customer relationships, strategize technical solutions, oversee account health, and lead AI initiatives for enterprise partners.

Support and automate multi-tenant AWS environments: implement compute/storage/network/IAM changes, write IaC (Terraform/CloudFormation), configure observability (Datadog/CloudWatch), troubleshoot non-prod issues, assist FedRAMP patching and security compliance, and produce runbooks and documentation while collaborating with product and SRE teams.

Manage and grow a portfolio of ~10 enterprise accounts across North America and EMEA. Build relationships with key stakeholders, develop account strategies, identify upsell/cross-sell opportunities, negotiate renewals, coordinate across Sales, Customer Success, and Marketing, and drive Net New ARR and multi-year commitments.