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Negotiates reduced debt settlements with creditors, collection agencies, and attorneys on behalf of clients. Reviews accounts and available funds, calculates and processes settlements, gathers approval documentation, manages an active account queue, and meets production goals while maintaining accurate communication and policy compliance.

Coordinate debt settlements with creditors on behalf of clients. Responsibilities include calculating settlement amounts, managing account queues, reviewing available funds, gathering approval documentation, meeting production goals, and communicating effectively with clients, creditors, and teammates while following department policies.

Manage inbound and outbound client calls, emails, and chats; resolve concerns, update CRM records, support enrollment and program modifications, and resell services. The role emphasizes empathetic communication, retention, accurate documentation, call-quotas, and adherence to call-center procedures while assisting clients experiencing financial distress.

Owns and scales branded and non-branded paid search campaigns across Google, Microsoft Ads, and other platforms. Manages optimization, testing, automation, tagging, data integrity, keyword strategies, budgets, reporting, and performance analysis. Collaborates with Marketing, Analytics, Technology teams, and platform stakeholders to acquire high-value customers, improve conversion rates, maintain efficiency, and drive growth. Serves as the SEM subject matter expert and communicates results and strategic initiatives to senior management.

Consult with clients about debt settlement eligibility, explain program terms and risks, manage inbound and outbound sales calls, document interactions in a CRM, meet sales targets, and comply with applicable regulations. The role requires English-Spanish bilingual communication, call-center sales experience, customer objection handling, multitasking, and availability for evening or weekend shifts.