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Lead AI/ML initiatives: identify high-impact opportunities, build and deploy end-to-end ML solutions (including LLMs), develop scalable data/ML pipelines with engineering, partner with stakeholders, and own projects from idea to production to deliver measurable business impact.

Generate new business by prospecting and nurturing leads, partnering with marketing and sales, engaging decision-makers using Outreach, Salesforce and AI tools, and developing strategic sales skills through training and mentorship to drive pipeline growth for subscription-based customers.

The Senior Site Reliability Engineer at Zuora will lead reliability architecture, design AI-driven automation, and enhance cloud infrastructure while mentoring other engineers.

Provide technical leadership to partners for Zuora implementations: design and validate architectures, review deliverables, identify and mitigate delivery risks, oversee implementation stages, enable partner capability through training and governance, and support cross-functional pre-sales and co-delivery efforts.

Serve as a hands-on technical advisor to customers using Zuora: design configurations, workflows, API integrations, analyze data with SQL, build scalable subscription and billing solutions, create architecture/runbooks, and collaborate with product and engineering to deliver measurable outcomes and best practices.

Advise customers on revenue recognition automation, lead discovery sessions, design tailored quote-to-cash solutions, deliver demos and executive presentations, support sales to win deals, drive adoption, and inform product strategy. Occasional travel within sales territory.

The Customer Solution Engineer acts as a technical advisor, designing Zuora solutions, managing customer relationships, utilizing SQL for data analysis, and ensuring solutions meet business needs.

Manage and expand relationships within large enterprise customers ($100M–$1B+), drive cross-sell and renewal revenue, own territory and account plans, forecast pipeline, collaborate cross-functionally, complete Zuora onboarding, and leverage AI and sales tools to meet and exceed quota.

The Technical Account Manager engages with customers to optimize their use of Zuora products, manage configurations, and ensure customer satisfaction through technical solutions and relationship management.

Lead architecture and technical direction for large-scale distributed systems. Design scalable, secure, cloud-native services, influence multiple engineering teams, mentor senior engineers, set engineering standards, manage technical debt, and own performance, resilience, and security for critical platform systems.