The Senior Customer Success Manager drives revenue growth by ensuring customer satisfaction, building strong relationships, managing renewals, and promoting product solutions aligned with client goals.

Own and advance Wonderlic's Jobs Engine to produce scalable, scientifically defensible job analysis using NLP and ML. Build and refine models that infer job content from unstructured text, integrate occupational taxonomies, ensure fairness and legal defensibility, and partner with product, engineering, and I-O teams to translate science into production systems and evaluation practices.

Sell Wonderlic Select and Develop to new-logo clients by prospecting, managing full sales cycles, closing deals, and transitioning customers to Customer Success. Maintain market/product knowledge, build relationships with HR decision-makers, and consistently exceed revenue targets while coaching peers.