Work That Fits Your Life
- Fully remote, anywhere in the U.S. We’re headquartered in Chicago, but your office is wherever you do your best work.
- A four-day workweek. Work-life balance is built into our business, with a full-time, 32-hour week over four days.
- Time to recharge. You’ll get generous PTO, paid holidays, and a paid company shutdown from December 24 through January 1.
- Benefits for you and your family. We offer medical, dental, and vision coverage, a 401(k) with company matching, and 12 weeks of paid new parent leave.
What Sets Us Apart: We Value Every Job
You don’t have to be a scientist to be part of the science. Every job here, from sales and marketing to product and engineering, helps turn that science into better talent insights for our customers.
- Our Mission. Wonderlic’s mission is to create a world where everyone finds and thrives in their best job.
- Scientific Excellence. We pair nearly 90 years of assessment science with industrial-organizational (I-O) psychology, machine learning, and AI.
- What Our Work Makes Possible. Our tools help HR teams spot great candidates, see who’s most likely to succeed on the job, develop their people, and build stronger teams.
- We Practice What We Sell. We help companies hire and develop the right people, and we use the same approach to build and grow our own team. You’re hired for your potential, and we help you develop it.
Overview
Wonderlic is looking for a commercially minded Senior Customer Success Manager (CSM) who builds strategic partnerships with clients. We’re on a mission to create a world where everyone finds and thrives in their best job. This job is more than managing client relationships. You’ll be a trusted advisor to our most complex clients, bringing them the right resources, from talent and services to products, to help them reach their business goals. That partnership drives renewals, expansion, and long-term growth.
Your Impact
As a Senior Customer Success Manager, you’ll drive revenue growth by helping clients get real results from Wonderlic. You’ll use your business acumen and experience across talent management to manage a portfolio of clients, building strong relationships and acting as a trusted advisor. Your ability to understand complex client needs and connect our platform and services to their strategic goals will be key to winning renewals and expansion.
What You’ll Do
- Drive Growth and Retention.
- Proactively identify opportunities across your client portfolio to drive renewals and expansion, meeting and exceeding revenue targets.
- Build strong client relationships through strategic conversations that connect Wonderlic to each client’s business objectives.
- Be a Strategic Partner.
- Serve as the primary point of contact and trusted advisor for your clients, representing their voice to internal teams and ensuring a smooth transition from Sales to Customer Success.
- Lead business reviews that measure the value clients get from Wonderlic, and build tailored action plans to help them reach their goals.
- Manage Renewals and Expansion.
- Drive opportunities from identifying needs to closing renewals and expansions.
- Use customer health tools to spot risks early and act before they affect retention.
- Bring the Right Resources.
- Maintain deep knowledge of our products, services, industry trends, and competitive landscape to offer strategic insights and recommendations.
- Introduce new products, features, and services that help clients reach their business outcomes.
- Advocate for Clients.
- Act as the client’s advocate within Wonderlic, improving the client experience to strengthen retention.
- Create feedback loops between clients and product teams to identify and remove barriers to adoption.
What We’re Looking For
- Proven Success. Recognized for exceptional commercial achievements and consistently exceeding targets, especially in formalized recognition programs.
- Consistent Excellence. A strong track record of meeting and surpassing expectations.
- Stability and Growth. Demonstrated ability to achieve long-term success and growth in previous jobs.
- Talent Management Expertise. Real experience working with stakeholders across talent management, including talent acquisition, HR, learning and development, and the business leaders who hire and grow their teams.
- Industry Knowledge. Deep understanding of the challenges clients face across talent management, from hiring through development and retention.
- Trusted Advisor. Experience guiding complex clients toward their business outcomes, because you care about the client experience and know it drives long-term retention and growth.
- Recognized subject matter expert with experience coaching or mentoring others.
- Curiosity and Creativity. Naturally curious and creative in your approach to solving problems.
Qualifications
- 5+ years of Customer Success or Account Management experience, with real experience working with stakeholders across talent management. SaaS experience is preferred.
- Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities.
- Strong business acumen, with excellent communication, negotiation, and relationship-building skills with decision-makers across talent management.
- Analytical skills and the ability to use data to guide client conversations and uncover opportunities.
- Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced environment.
Compensation
This position offers OTE of $110,000 to $140,000, split between a base salary and variable compensation.
Base salary plus commission or variable pay.
Affirmative Action Plan/Equal Employer Opportunity (AAP/EEO) Statement: Research suggests that both the confidence gap and imposter syndrome can make members of some groups (including women, members of the LGBTQIA+ and BIPOC communities, and candidates of less traditional age, education, or background) less likely to apply for jobs when they don’t meet 100% of the qualifications. At Wonderlic, we are in the business of identifying potential, and we encourage all interested candidates to apply.
Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated, and this is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law.
In addition, we will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please get in touch with us at [email protected] to request an accommodation.
Disclaimer: This job description is not designed to include a comprehensive list of duties and responsibilities that are required of the employee. Duties and responsibilities may change or be assigned at any time, with or without notice.
#BI-Remote #LI-Remote
Skills Required
- 5+ years of SaaS Customer Success or Account Management experience
- Experience with HR technology solutions such as Recruiting, HCM, or LMS
- Proven success managing a portfolio of accounts and securing renewals
- Proven ability to drive revenue growth through cross-sell and upsell opportunities
- Strong sales acumen
- Excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers
- Analytical skills and ability to use data to guide client conversations and identify opportunities
- Proactive and collaborative mindset
- Ability to thrive in a fast-paced environment
- Experience coaching or mentoring others
- Deep understanding of HR, recruiting, and employee development challenges
- Recognized commercial achievements and consistent performance exceeding targets
Wonderlic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wonderlic and has not been reviewed or approved by Wonderlic.
-
Leave & Time Off Breadth — Leave and schedule benefits stand out through a 32-hour, 4-day workweek at full pay and a year-round structure. Time off is broadened further with 21 PTO days to start, nine paid holidays, and a paid shutdown between Christmas and New Year’s.
-
Healthcare Strength — Healthcare is positioned as premium and highly subsidized across medical, dental, and vision. Coverage is also described as offering access to strong provider networks with optional add-ons such as pet-related coverage.
-
Retirement Support — Retirement support is included via a 401(k) plan with a company match. This adds a baseline long-term financial benefit alongside the core health and time-off package.
Wonderlic Insights
What We Do
Not every candidate is a top performer—and neither is every hiring assessment provider. Wonderlic’s mission is to help HR professionals identify top applicants and predict on-the-job performance by providing them with the most trusted, scientifically validated assessments on the market. Since the company was founded in 1937, more than 200 million Wonderlic assessments have been administered to job candidates. Our formula for success is simple: cutting-edge I/O psychology research, machine learning, artificial intelligence, and a company culture grounded in a thirst for innovative thinking and a sincere respect for diverse perspectives. Here’s why thousands of companies rely on Wonderlic’s unique "whole person” assessments to identify the best fits for every open role, hire with confidence, and more. 1. Reduce turnover By identifying candidates who have the skills, temperament, and motivation needed to succeed in their role within your organization, Wonderlic significantly reduces turnover. We’ve helped our clients reduce turnover by up to 44%. 2. Create a more equitable hiring process and culture The objective candidate data we provide allows hiring teams to see whether candidates have what it takes to excel, regardless of their work experience or level of education. This data-driven assessment approach helps organizations mitigate the unconscious bias inherent in the hiring process—and create more diverse, equitable, and inclusive teams. 3. Streamline your hiring process By using WonScore to pre-screen candidates, you can cut your applicant review time by up to 50%—and quickly focus on your highest-potential candidates before they get snapped up by a competitor. 4. Deliver a first-class candidate experience Unlike most assessment companies, Wonderlic offers candidate feedback reports that provide candidates with curated insights into their score. In addition, our assessment provides new hire success tips for a better understanding of a candidate’s personality, motivators, and learning potential. 5. Build a future-proof workforce As new technologies transform the job landscape, more and more companies are focused on finding employees with the ability to learn new skills, adjust to change, and thrive in the face of uncertainty. Our competency-based insights also help companies get a clearer sense of candidates’ capacity for development and long-term growth.
Why Work With Us
Wonderlic’s progressive company culture is grounded in a thirst for innovative thinking and a sincere respect for diverse perspectives. We're also deeply committed to “walking the walk” when it comes to providing work/life balance. This is why we recently moved to a 32-hour, 4-day work week while maintaining our already generous PTO policy.
Gallery
