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Scale and evolve Order.co’s design system across legacy product experiences. Audit components, identify inconsistencies, create accessible production-ready patterns with engineers, establish system principles, and improve adoption and usability. The role also explores AI-enabled workflows for component discovery, documentation, quality checks, and pattern generation while balancing flexibility, consistency, and scalability.

Define Order.co’s company-wide data and applied AI architecture, standards, governance, and investment strategy. Build production AI systems spanning data platforms, retrieval, model serving, evaluation, guardrails, and agentic workflows. Partner with the Head of Data, product, engineering, and operations leaders to fund and deliver initiatives that improve company KPIs. Mentor senior contributors, establish reusable engineering patterns, and ensure AI systems meet security, reliability, observability, privacy, and operational requirements.

Own the end-to-end architecture, development, deployment, evaluation, and operations of AI and machine learning systems. Build predictive ordering models, agentic workflow copilots, retrieval and evaluation infrastructure, safety guardrails, and responsible AI practices. Prioritize AI initiatives based on business outcomes, establish model governance and production standards, advise product and engineering leadership, and mentor experienced contributors.

Sell Order.co to new business accounts, drive adoption and first-six-month revenue, build pipeline, consult on purchase-to-pay processes, coordinate with implementation, success, and marketplace teams, and provide product and operational feedback.

Build and lead a customer support quality assurance function: design scorecards and sampling, monitor 100% of interactions (human and AI), track quality metrics, coach agents, surface recurring customer pain points, and deliver data-driven recommendations to product and leadership.

Build and own full-cycle recruiting for Engineering, Go-to-Market, and Operations. Source passive candidates, design structured interview processes, deliver high-touch candidate experience, use ATS and AI recruiting tools, create recruiting dashboards, partner with hiring managers, manage external search partners, and scale hiring playbooks and employer branding.

The Senior Software Engineer at Order.co designs complex features end-to-end, mentors junior engineers, and participates in design reviews while ensuring quality and reliability of systems.

The role involves ensuring software reliability and performance, managing incidents, developing infrastructure automation, and mentoring junior engineers within a platform team.

The Staff Security Engineer will lead technical security initiatives, own architectural security decisions, mentor engineers, and align teams on security strategy while ensuring system integrity and compliance.

The Senior Software Engineer will lead the development of payment systems, oversee key subsystems, mentor engineers, and ensure high-quality code and architectural standards while collaborating with cross-functional teams.