HR Business Partner

Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay into an intuitive, B2C-like shopping experience. Order.co leverages embedded AI agents and embedded financial products to reinvent the way businesses connect with their vendors. 

End users enjoy a seamless, zero-training buying experience, while finance and procurement leaders gain a single platform to orchestrate how the business “should operate”. The result is an all-in-one solution that serves as a gravitational pull for spend and data, automating and eliminating procurement and finance workflows from requisition to reconciliation along the way.

Order.co is on the cutting edge of B2B Agentic Commerce, poised to be the market leader in creating a more predictive, prescriptive, and personalized experience for users. 

Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and [solidcore]. Order.co has raised $75M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.

We're looking for an HR Business Partner to help build high-performing teams and great managers as Order.co enters its next stage of growth.

This is a hands-on role for someone who loves the partnership side of People work but also understands the operational foundation that makes a great employee experience possible.

You'll partner directly with leaders and managers across the business on performance, employee relations, talent development, team effectiveness, and day-to-day people challenges. You'll help managers become better leaders, identify issues before they become problems, and translate business needs into thoughtful People solutions.

You'll report to the SVP of People and have the opportunity to expand  your scope as Order.co continues to scale.

• Serve as the day-to-day People partner for designated teams across Order.co, building a deep understanding of their goals, talent, and organizational challenges.
• Coach managers on feedback, performance, development, communication, team dynamics, and employee engagement.
• Help managers diagnose People challenges, think through their options, and take effective action rather than simply providing an HR answer.
• Build trusted relationships with employees and leaders and serve as a thoughtful, accessible resource for People-related questions and challenges.
• Identify themes across the teams you support and proactively surface opportunities to improve manager and team effectiveness.

• Partner with the SVP of People and business leaders on talent planning, organizational changes, role clarity, succession, and workforce planning.
• Support performance and development cycles, talent reviews, and calibration processes.
• Help leaders identify high performers, development opportunities, retention risks, and capability gaps.
• Support organizational changes from planning through communication and implementation.
• Translate company-wide People programs into effective execution within the teams you support.

• Coach managers through performance concerns, feedback, development plans, difficult conversations, and employee exits.
• Manage employee relations matters with sound judgment, empathy, consistency, and appropriate documentation.
• Conduct investigations and partner with the SVP of People and Legal on more complex or higher-risk situations.
• Help ensure our policies and People practices are applied consistently while recognizing that good HR requires judgment in addition to strong process.

We're a lean People team, so no job is too small!

• Partner closely with our Director of People Operations across the employee lifecycle, including onboarding, offboarding, leaves, benefits, employee changes, and HRIS workflows.
• Build fluency in our People systems and processes and provide operational coverage if/when needed.
• Help maintain accurate documentation, employee records, and People processes.
• Identify opportunities to simplify, document, automate, and improve recurring People workflows.
• Pitch in across People initiatives and operational priorities as the needs of the business evolve.

• 5+ years of progressive People/HRBP experience, ideally combining People generalist experience with dedicated business partnership.
• 3+ years of experience as an HR Business Partner, People Partner, HR Generalist, or similar role directly supporting managers and employees.
• Experience coaching managers through performance, feedback, development, employee relations, and other day-to-day leadership challenges.
• Strong judgment and the ability to recognize when you can independently move something forward and when a situation warrants escalation or additional partnership.
• Excellent communication and relationship-building skills, including comfort navigating difficult or sensitive conversations.
• A practical, solutions-oriented approach to People – you care about getting to the right outcome vs. adding process for the sake of process.
• Comfort working in a fast-moving environment where priorities evolve and roles aren't narrowly defined.
• Curiosity about the business and a desire to understand how People decisions contribute to company performance.

• Have worked at a growing company where People team members wear multiple hats.
• Have supported a mix of functions such as Engineering, Product, Sales, Customer Success, and Operations.
• Have experience with Rippling or similar modern HRIS platforms.
• Want to continue developing as an HRBP and take on increasingly complex leadership, talent, and organizational work over time.

WITHIN YOUR FIRST YEAR

• Managers view you as a trusted partner and increasingly come to you early when navigating People and team challenges.
• The teams you support receive consistent, high-quality People partnership without relying on the SVP of People for every decision.
• Managers are more capable of handling feedback, performance, and employee challenges effectively.
• Performance and employee relations issues are identified earlier and managed with greater consistency.
• You've developed the judgment and organizational context to take on increasingly complex HRBP work as Order.co grows.