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Manage complex California workers' compensation claims within delegated authority: investigate compensability, set reserves, authorize payments, coordinate return-to-work, manage subrogation and litigation, report to carriers, and maintain client communication and compliance with state regulations. Collaborate with case managers and attorneys to reduce claim costs and achieve favorable outcomes.

Support claims staff with workers' compensation claim setup and administration: process mail/files, input notes, handle payments and forms, assist examiners with calls, and perform additional assigned duties.

Manage complex workers' compensation claims end-to-end: investigate compensability, set reserves, authorize payments, coordinate return-to-work, manage subrogation and litigation, communicate with claimants and clients, and ensure compliance with state regulations and client guidelines.

Manage complex workers' compensation claims: investigate compensability, establish reserves, authorize payments, coordinate with case managers and attorneys, manage subrogation and litigation, negotiate settlements, report to carriers, support return-to-work and cost-containment, and maintain regulatory compliance and customer communications.

Lead and manage a team of data scientists to design and deliver predictive models, optimization, text analytics, and statistical analyses. Communicate model behavior and results to the business, perform technical risk and reliability assessments, design multi-model algorithms, and apply engineering approaches and data-science libraries to solve enterprise problems.

Provide remote HR support for leaves and accommodations across multiple states: maintain LOA system, manage HR inbox, assist VP HR, prepare reports and presentations, coordinate events and trainings, and handle general HR administrative duties while ensuring confidentiality and excellent employee communication.

Manage non-complex liability and medical-only claims under supervision: receive and validate claims, confirm coverage, set reserves, authorize payments within limits, communicate status to stakeholders, adhere to client/carrier guidelines, and escalate complex files to senior staff.

Handles complex workers' compensation claims remotely: investigates compensability, sets reserves, authorizes payments, manages subrogation and litigation, negotiates settlements, coordinates return-to-work, communicates with claimants/customers, and ensures compliance with state regulations and client/carrier guidelines.

Manage, build, and optimize email marketing campaigns and automated nurture programs. Use Marketing Cloud Account Engagement for segmentation, list management, and deployment. Analyze performance and deliverability, run A/B tests, ensure compliance (CAN-SPAM, GDPR), maintain list hygiene, and partner with content, design, Salesforce, and cross-functional teams to drive engagement and lead conversion.

Administer and maintain Salesforce and Marketing Cloud Account Engagement, build reports/dashboards, create automation (flows, validation rules), manage campaign setup and integrations, monitor data quality and lead routing, troubleshoot issues, document configurations, and train/support end users to drive marketing and sales alignment and platform adoption.