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The CERIS Operations Manager oversees department operations including hiring, quality assurance, tracking production standards, and complying with metrics, while collaborating with other managers.

Supervise and coach a team of claims professionals to meet quality, productivity, and customer service goals. Provide technical and jurisdictional guidance on complex compensability, investigations, litigation, and regulatory reporting. Assist with recruitment, onboarding, performance evaluations, and client presentations. Ensure compliance with Workers' Compensation laws and maintain required certifications. Travel overnight for meetings as needed and perform additional duties as assigned.

The Account Manager is responsible for client engagement, managing accounts, increasing revenue, conducting stewardship meetings, and implementing additional services based on customer needs.

The CA Senior Claims Specialist handles complex Workers' Compensation claims, manages negotiations, investigates claims, and develops action plans to ensure customer satisfaction and compliance with standards.

The CareIQ Scheduling Coordinator schedules healthcare appointments, provides customer service, maintains records, and ensures effective communication with stakeholders.

The Closing Analyst is responsible for closing client files, ensuring documentation is correct, and complying with safety and HIPAA regulations in a remote work environment.

The Claims Supervisor supervises claims staff, ensures regulatory compliance, provides training, and resolves claim issues while supporting performance goals.

The Claims Specialist manages low to mid Auto and General Liability claims under supervision, ensuring best practices and effective communication throughout the claims process.

The Claims Specialist manages non-complex workers' compensation claims, confirms policy coverage, communicates status, and assists senior claims professionals. Responsibilities include establishing reserves and authorizing payments under supervision.

The Liability Claims Supervisor leads the claims team, ensuring quality and compliance, provides guidance, handles escalations, and supports recruitment and training.