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Manages corporate and international collections operations, cash targets, aged debt reduction, credit-control processes, ledger accuracy, reporting, forecasting, and month-end activities. Leads direct reports through coaching, performance management, meetings, and development. Partners with sales and internal stakeholders, manages escalations and disputes, oversees GETPAID usage, supports process improvements, and refers default payments for litigation.

Supervise sales operations for regional districts by improving processes, resolving order and customer escalations, analyzing sales and backorder data, and supporting profitable revenue growth. The role partners with sales managers, OEMs, and internal departments; manages reports, profitability decisions, commissions, and strategic initiatives; and coaches account managers on operational practices, decision-making, and development plans.

Performs IT audits and cybersecurity control validation for complex systems, applications, enclaves, and classified or unclassified networks. Assesses vulnerabilities, risks, security requirements, and mitigation effectiveness against Federal and DoD standards. Provides technical evaluations and recommends security improvements while balancing business needs with security concerns. Requires experience with RMF, DODI 8500.2 or NIST SP 800-53, eMASS, network implementation, and an active DoD Secret clearance.

Owns AI opportunity intake, qualification, routing, assignment, CRM workflows, pipeline reporting, and process improvement. The role manages lead-flow controls, SLAs, dashboards, KPI tracking, human-in-the-loop routing, agentic automation requirements, and cross-functional coordination across sales and AI practice teams.

Designs enterprise-scale Identity Credential and Access Management architectures, translating user and enterprise needs into functional and technical requirements. Develops system designs, diagrams, integrations, authentication and authorization controls, segregation-of-duties solutions, and privileged access management. Ensures compliance with open systems architecture standards and common operating environment requirements while evaluating workflows and corrective actions. Requires five years of systems architecture experience, five years of ICAM implementation experience, an active Security+ or equivalent IAT Level II certification, relevant technical certification, and an active DoD Secret clearance.

Manage corporate and international collections operations, cash targets, aged and bad debt, credit limits, disputes, customer accounts, ledger reviews, reporting, forecasting, and month-end processes. Lead process improvements, stakeholder and sales collaboration, litigation referrals, and team performance. Develop direct reports, conduct meetings and reviews, manage performance plans, support training, and drive consistent communication and operational standards.

Leads technical consulting, architecture, design, implementation, and support for complex Managed Services infrastructure solutions. Advises clients, supports technical sales, conducts design workshops, mentors engineers, evaluates emerging technologies, and oversees upgrades and implementations. Performs root-cause analysis, automation, testing, documentation, training, incident escalation, and service-level management. Participates in on-call coverage, client projects, cross-functional collaboration, and identifying expansion opportunities.

Manage corporate and international collections teams, cash targets, aged debt, customer accounts, disputes, credit checks, ledger accuracy, forecasting, reporting, and month-end activities. Lead direct reports through coaching, one-to-ones, performance management, training, and escalation handling. Partner with sales and internal stakeholders to resolve payment issues, improve processes, support litigation referrals, and maintain professional customer and team communication.

Serves as an enterprise architecture subject matter expert within a DoD environment. Supports DoD Business Enterprise Architecture initiatives, business process alignment, enterprise strategy, stakeholder analysis, requirements documentation, reporting, and project activities using MEGA HOPEX and Microsoft Office tools.

Monitors and investigates security alerts across SIEM, SOAR, EDR/XDR, firewall, and threat-intelligence platforms. Performs incident triage, analysis, response, escalation, malware and vulnerability management, and security-system troubleshooting. Supports tuning and process optimization, follows ITIL practices, documents procedures, and maintains customer security records. The role requires 24x7 availability, 12-hour shifts, ongoing threat awareness, and eligibility for a Government of Canada Level 2 Secret clearance.