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Own marketplace partnership strategy, sourcing, negotiation, launch, and performance for consumer brand and vendor partners. Drive revenue, profitability, assortment expansion, and geographic growth while improving commercial terms and marketplace quality. Build partner pipelines, negotiate agreements, manage launches, strengthen existing relationships, and collaborate with Sales, Customer Experience, and clients to increase marketplace adoption and transaction volume.

Own Reachdesk’s business systems, integrations, data governance, security program, identity and access management, IT and endpoint estate. Lead SOC 2 Type II, customer security assurance, technology licensing, AI adoption and governance, and process automation. Set architecture and roadmap, manage a small systems engineering team and specialist partners, and advise executives on technical and commercial trade-offs across the global SaaS business.

Own Reachdesk’s business systems, integrations, IT estate, security program, identity and access management, and AI adoption. Set systems architecture, governance, roadmap, and data definitions across NetSuite, Salesforce, Workato, and DealHub. Lead SOC 2 Type II, customer security assurance, device and application management, automation initiatives, licensing decisions, and AI governance. Manage a small systems engineering team and specialist partners while advising executives on technical and commercial trade-offs.

Own Reachdesk’s business systems, security program, IT estate, integrations, data governance, and AI adoption. Lead architecture, roadmap, SOC 2 compliance, identity and access management, endpoint operations, customer security assurance, technology spend, process automation, and AI governance. Manage a small systems engineering team and specialist partners while partnering with executives and business teams to improve efficiency and security.

Own retention, renewals, and revenue growth across existing SaaS customer accounts. Lead account planning, business reviews, negotiations, upselling, cross-selling, and expansion prospecting. Build executive relationships, identify customer challenges, coordinate cross-functional teams, and maintain accurate forecasts and pipeline visibility while driving measurable customer outcomes.

Own retention, renewals, and revenue growth across existing SaaS customer accounts. Build executive relationships, lead commercial negotiations, drive upsells and cross-sells, create expansion opportunities, conduct strategic account reviews, forecast pipeline, and coordinate internal teams to solve customer challenges and deliver measurable outcomes.

Lead marketplace partnership and category strategy to acquire and launch consumer brands, negotiate commercial agreements, drive revenue and profitability, manage vendor performance, identify assortment and geographic opportunities using data, and partner with Sales and CX to increase marketplace adoption and transactions.

Leads global marketplace partnerships by sourcing and launching consumer brand and vendor relationships, negotiating commercial terms, managing partner performance, identifying category and geographic opportunities, and driving revenue, profitability, adoption, and transaction growth. The role also develops scalable partnership processes, strengthens existing vendors, and collaborates with Sales, Customer Experience, and clients.

Coordinates end-to-end branded merchandise sourcing, ordering, personalization, proof approvals, vendor communication, shipping, delivery, billing, and customs documentation. Supports client proposals, provides order updates, verifies purchase order details, manages tracking and delivery confirmations, and resolves issues to meet service-level agreements. The role requires strong organization, client communication, promotional product industry experience, design software proficiency, and familiarity with procurement and CRM platforms.

Manage the full accounts payable cycle across six global entities, including vendor onboarding, invoice coding, approvals, multi-currency payments, corporate card administration, reconciliations, month-end close support, indirect tax treatment, intercompany accounting, audit controls, and supplier issue resolution. The role uses NetSuite, Ramp, and Avalara while supporting process automation and continuous improvement in a remote finance operation.