Remote (UK-based)
About Us
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI.
We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.
We’re growing, and we’re currently looking for a Head of Business Systems & Security to join us.
The Role
As Head of Business Systems & Security you will own the platforms Reachdesk runs on, the security programme our customers rely on, and the IT that keeps the company working. That covers NetSuite, Salesforce, Workato and DealHub among others, the integration layer and data definitions beneath them, SOC 2 and access control, and the full device and application estate across our UK, US and Portugal teams. It is a broad, senior remit with real autonomy: you will decide how we use our systems, not simply keep them running.
This is a rare opportunity to shape a systems function rather than inherit one. You will set the architecture, governance and roadmap, lead a small team of engineers alongside specialist delivery partners, and work directly with the executive team and with every part of the business that runs on these systems. Beyond the estate itself, you will carry a standing mandate to find the manual work across the business, automate it, and make every other team measurably faster. This department is also our AI enabler: you will decide how Reachdesk adopts AI, and make it part of how people actually work rather than something they experiment with.
Responsibilities
- Own the business systems estate end to end: NetSuite, Salesforce, Workato and DealHub among them, the integrations that connect them, and the data governance underneath.
- Set the architecture, operating model and roadmap for how Reachdesk uses its systems.
- Own the SOC 2 Type II programme, the security policy set and the risk register as the accountable business owner.
- Own identity and access management, joiner, mover and leaver processes, and the device and endpoint estate across three countries.
- Lead customer security assurance, from questionnaires and RFPs through to enterprise due diligence.
- Own the tech stack and application estate, including licence and spend decisions, consolidation and renewals.
- Own how Reachdesk adopts AI: the tools we invest in, the workflows we rebuild around them, and the training that keeps people using them well.
- Run our AI governance framework, covering acceptable use, data handling and the controls our customers and auditors expect.
- Take a standing remit to go into other teams’ processes, automate what should not be manual, and publish the impact.
- Lead and grow a small team of systems engineers, and manage specialist delivery partners including our Salesforce implementation partner.
About You
- 5+ years in business systems, IT or BizTech leadership within B2B SaaS, including at least 3 years leading a function or team, ideally in a PE-backed environment.
- Deep, hands-on ownership of an enterprise CRM, ERP and the integration layer between them. We run Salesforce, NetSuite and Workato; equivalent platforms translate.
- Accountable ownership of a SOC 2 Type II or ISO 27001 programme, rather than supplying evidence into someone else’s.
- Identity and access, SSO and device estate ownership at a hundred-plus headcount across multiple countries.
- Still hands-on in the systems themselves, and able to walk through what you have configured, built or designed in detail rather than at a summary level.
- Genuinely strong with AI: you use it daily in your own work, you can tell a real use case from a demo, and you have put it into workflows other people depend on.
- The technical judgment to say whether an approach is the right one, and the confidence to tell a senior stakeholder when the process is the problem rather than the tooling.
- Able to translate technical trade-offs into commercial impact for any audience, from the executive team to the people who use the systems every day.
- Pragmatic about buying versus building, unsentimental about tools, and drawn to a broad remit with a small team rather than the reverse.
The Benefits
- Competitive salary with generous stock options
- Pension with employer contributions (NEST)
- Affordable Private Medical Insurance, including mental health support and fast access to care
- Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
- A genuinely collaborative culture with innovative, fun, and ambitious people
Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review Reachdesk’s Privacy Policy here: www.reachdesk.com/candidate-privacy-policy
Skills Required
- 5+ years in business systems, IT, or BizTech leadership within B2B SaaS
- At least 3 years leading a function or team
- Deep, hands-on ownership of an enterprise CRM, ERP, and integration layer
- Experience with Salesforce, NetSuite, Workato, or equivalent platforms
- Accountable ownership of a SOC 2 Type II or ISO 27001 program
- Ownership of identity and access management, SSO, and device estate across multiple countries
- Hands-on experience configuring, building, or designing business systems
- Strong practical experience using AI and implementing AI-enabled workflows
- Ability to evaluate technical approaches and communicate trade-offs to senior stakeholders
- Experience translating technical decisions into commercial impact
- Experience leading teams and managing specialist delivery partners
- Experience in a PE-backed environment
What We Do
Reachdesk enables companies to deliver moments that matter at scale, globally, throughout the entire customer lifecycle. Through Reachdesk companies can deliver gifts and direct mail that build deeper connections with customers, prospects and employees at the click of a button. Our integrations to a company’s tech stack automates complex manual workflows and powers a clear and quantifiable ROI; the direct channel is no longer a guessing game. We work with some of the world’s leading brands in B2B including ZoomInfo, Hootsuite, Zscaler and Barracuda. We just raised $43M for Series B and have been recognized as one of the Top 5 Fastest Growing Products for 2021 and our team has grown from 40 to over 160 over the course of the last year, with even more growth in sight. The company is headquartered in New York with offices in London and Lisbon. Exciting times lie ahead, come and reach your potential with Reachdesk!
Why Work With Us
We fundamentally believe people make the difference between good and great businesses and work with our people to create a place where every Reachdesker feels seen, heard, valued, and supported to deliver moments that matter!
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