Top Tech Jobs & Startup Jobs

Own workforce demand forecasting and capacity strategy for customer operations. Build models covering demand, staffing, skills, costs, service levels, hiring, ramp, performance, and attrition. Design forecasts, rules, and signals for an internal workforce platform, automate reporting, identify hidden inefficiencies, test staffing and channel strategies, and advise Operations, People, and Product Experience teams across Pakistan and the US.

Own and expand end-to-end QA automation frameworks across API, UI, microservices, and integration layers. Develop JavaScript-based automated tests, integrate them into CI/CD pipelines, investigate failures, and collaborate with Engineering, Product, DevOps, and developers to improve testability and release quality. The role also contributes to QA strategy, process improvements, and mentoring junior team members in an AWS environment.

Own company-wide budgeting, budget-versus-actual analysis, risk management, insurance, compliance and audit calendars for a multinational telecommunications company. Coordinate CAO priorities across departments, manage executive communications and stakeholder relationships, improve operational processes, and build AI-driven reporting and monitoring workflows. The role requires strong financial fluency, budgeting ownership, risk or compliance experience, proactive execution, meticulous documentation and comfort with ambiguity.

Analyze customer feedback and interactions to identify pain points, improve products and processes, and shape a comprehensive customer experience strategy. Collaborate across departments to optimize the customer journey, uphold human-centered brand standards, and drive continuous improvements in a consumer wireless environment.

Provide frontline customer support through chat, phone, and email; troubleshoot activation and product issues; communicate customer feedback; and develop solutions. The role bridges customers with internal departments, supports CX strategy, analyzes feedback and interaction data, and collaborates cross-functionally to improve processes, products, technology, and customer satisfaction.

Analyze customer feedback, interactions, and data to identify experience pain points and improvement opportunities. Develop and implement customer experience strategies, collaborate cross-functionally to optimize products and processes, and monitor interactions for alignment with human-centered principles and brand values. The role requires strong communication, empathy, teamwork, adaptability, and availability for evening or night shifts aligned with EST.

Provide customer support through chat, phone, and email; troubleshoot activation and product issues; communicate customer feedback; and collaborate with internal teams to improve processes, products, technology, and the overall customer experience. The role requires empathy, strong communication, creative problem-solving, cross-functional teamwork, and a proactive willingness to learn.

Engage customers to convert, retain, upsell, and grow relationships. Identify churn causes, win back customers, recommend suitable plans and products, test sales and retention strategies, analyze customer behavior and performance data, and collaborate with Growth, Sales, Retention, and Product teams to improve outcomes.

Create entertaining short-form video content for TikTok, Instagram Reels, and YouTube. Responsibilities include conceiving, scripting, shooting, editing, publishing, and iterating content based on performance data. The role develops recurring formats, identifies trends, supports campaigns and product launches, collaborates with marketing, product, and customer support teams, and maintains consistent brand voice across channels.

Lead a frontend engineering team while remaining hands-on in architecting and building scalable, accessible web and React Native applications. Responsibilities include hiring, mentoring, performance management, technical direction, frontend architecture, state management, cross-platform UI development, accessibility, performance, and collaboration with product, design, backend, and recruiting teams.