US Mobile is building the future of wireless communication. The goal: one unified network open to any person and any device, worldwide. Connection without walls.
We’re getting there by empowering customers. All three major networks on one phone and one plan, plus home internet from Starlink. No lock-in. No commitments. Custom fit plans at every price point. 24/7 customer support with real people, empowered to help. We get real-time feedback from Reddit, surveys, and customer support informing product roadmaps and everything we do. It’s working — we’re The Wirecutter’s favorite cellular carrier, and Consumer Reports has named us the top-rated mobile carrier two years in a row.*
And we’re building innovative systems that scale. A network agnostic tech stack. Agile, cross-functional teams built on trust and mutual respect. This work isn’t for everyone. If you work fast, flexibly, and collaboratively — without compromising standards — we want to hear from you.
About the role
Wireless carriers have spent decades sounding exactly the same — safe, corporate, forgettable. US Mobile is taking a different approach, rooted in a distinctive product and an exceptional customer experience, and our social presence is where people notice it first.
We're looking for a Content Creator to make entertaining, iconic content that gets people to actually share — short-form video for TikTok, Instagram Reels, and YouTube that's funny and specific enough to survive the group chat. You'll work alongside our Social Media Manager, taking ideas from a scribbled concept to a shot, edited, published piece of content, and using what performs to shape what we make next.
This is a hands-on, in-front-of-and-behind-the-camera role. You're conceiving, scripting, shooting, and editing yourself, on a real cadence, and getting better at it every week.
What You'll do:
- Conceptualize, script, shoot, and edit short-form video for TikTok, Instagram Reels, and YouTube — from quick-turn reactive posts to planned campaign content
- Ship a consistent volume of original content every week (roughly 1–2 polished videos, plus lighter-weight reactive posts), balancing quality with speed
- Build recurring formats that make US Mobile's channels worth following
- Work on everything from creator collabs to fully scripted, produced concepts, depending on what the moment calls for
- Evolve our short-form strategy using real performance data — run content experiments, track what lands, and double down on what works
- Partner with the brand team on the content calendar, balancing always-on content with product launches, network news, and cultural moments
- Spot trends and platform shifts early, and turn them into US Mobile-relevant content before they're stale
- Collaborate cross-functionally with marketing, product, and customer support to turn feature launches and real customer moments into content
- Surface user-generated content, fan moments, and community insight back into the content pipeline
- Help keep messaging and brand voice consistent across creators, partners, and channels
Content Creation & Production
Strategy & Iteration
Collaboration & Culture
What We're Looking for:
- A strong portfolio of short-form video you personally conceived, shot, and edited (not just campaigns you oversaw)
- 2–5 years making content professionally or building your own channel/account
- Comfortable on camera and behind the camera, and confident directing others when a concept calls for it
- A sharp, current sense of what's actually funny or shareable on the internet right now
- Basic video editing chops (or the judgment to brief and manage an editor as needed)
- Bias for action: comfortable publishing, watching what happens, and iterating in real time rather than waiting on rounds of approval
- Genuine curiosity about a category people usually tune out (wireless) and the appetite to make it interesting anyway
Benefits and Perks:
- Company Offsite
- Competitive Salary
- Gym reimbursement
- Commute reimbursement
- Flexible working hours
- Professional development stipend
- Flexible time off
- Cell phone service (up to $100/mo)
Skills Required
- Strong portfolio of short-form videos personally conceived, shot, and edited
- 2-5 years of professional content creation experience or experience building a personal channel or account
- Comfort working both on camera and behind the camera
- Confidence directing others when required by a concept
- Current understanding of what is funny or shareable online
- Basic video editing skills or ability to brief and manage an editor
- Bias for action and comfort publishing and iterating in real time
- Curiosity about wireless communication and ability to make the category engaging
What We Do
At US Mobile, we’re on a mission to revolutionize connectivity. We're building a next-generation connectivity platform to connect the next billion wireless devices onto nationwide 4G and 5G networks, including your phone, drone, car, watch, pet tracker, and everything in between. We’re accomplishing this by leveraging cutting-edge technology and forward-thinking UI design. Whether it’s with our free high-speed international roaming, customizable perks, AI-facilitated plan savings, customizable plans, or real-time dashboards, we’re building the industry’s most delightful user experience all backed by our excellent customer service. US Mobile’s 4G LTE network reaches more than 300 million Americans and includes international calling to over 200 countries and territories, but you will never hear from an operator at US Mobile. Our real, live Customer Support Representatives are available by phone or chat 24 hours a day, 7 days a week – to keep you connected, informed, and saving with US Mobile.
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