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Own the customer journey as primary Operations contact: advocate for customers, coordinate internal teams, lead regular check-ins, manage tickets/escalations, run post-outage bridges, use internal tools/portals, and travel to client sites as needed.

Build, operate, and iterate on voice systems that process billions of calls monthly. Design and implement web services and service-oriented architectures, collaborate across teams, own code end-to-end, apply AI in development, and ensure reliability, scalability, and monitoring of production systems.

Sell SaaS/CPaaS solutions to large-market accounts by prospecting and acquiring new logos, growing and retaining business, upselling/cross-selling, analyzing customer needs and pricing, and engaging strategic decision-makers including C-suite. Use internal lead generation and resources and travel intermittently.

The Senior Manager People Services acts as a strategic HR advisor, driving alignment between business priorities and people strategies. Responsibilities include workforce planning, talent development, employee lifecycle guidance, compliance management, and program implementation, with a focus on international operations.

Manage post-sale implementations for Bandwidth products: onboard and train customers, configure systems, document setups, identify basic issues, and coordinate cross-functional stakeholders to ensure successful project delivery and adoption.