Leads Claravine’s Product Management and Product Design organization, owning product strategy, roadmap, commercial outcomes, launches, adoption, time-to-value, and UX quality. Partners with Sales, Marketing, Customer Success, and Engineering on pricing, packaging, discovery, customer insight, and execution. Builds a high-performing product and design organization while driving enterprise B2B SaaS growth across AdOps and MarTech workflows.

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Provide frontline technical support for a B2B SaaS product: triage and reproduce issues, run SQL queries, monitor Zendesk SLAs, collaborate with Engineering/Product, and communicate clear, jargon-free updates to clients while documenting recurring problems.